Implementation Specialist

Implementation Specialist

Responsibilities:

1. Serve as the primary point of contact for clients during the implementation phase, gathering requirements, managing expectations, and providing ongoing communication throughout the project lifecycle
2. Assist clients via phone, web conference, email, and chat regarding software and hardware solutions
3. Coordinate with internal teams to plan, manage, and execute project timelines while ensuring project milestones are achieved
4. Configure, install, and deploy Visitor Management Systems, Digital Display Boards, and Emergency Solutions remotely and/or onsite at client locations
5. Conduct end-user training sessions to ensure client staff are proficient in utilizing deployed systems and applications
6. Provide ongoing post-implementation support and guidance to clients as needed
7. Develop and maintain implementation documentation, client requirements documentation, project status updates, and internal knowledgebase materials
8. Gather client feedback following implementations to identify improvement opportunities and support product enhancement initiatives
9. Troubleshoot and resolve technical issues encountered during implementations in collaboration with technical support teams

Experience:

• 2+ years of related implementation, technical support, systems support, or deployment experience
• Bachelor's degree in a related field, or equivalent combination of education, training, and related work experience
• Experience with software development, SQL, and/or software testing environments preferred
• Experience utilizing ticketing or issue tracking systems preferred
• Experience supporting Windows Server environments preferred
• Experience installing, configuring, and imaging Windows desktop systems preferred
• Working knowledge of HTML, CSS, and JavaScript preferred
• Strong problem-solving, troubleshooting, communication, and client support skills

Mid-Level Job Type: Direct Hire Job Location: Remote