Director of Operations

Director of Operations / Senior General Manager Tap Ins at the Greenhouse – Overland Park, KS Salary: $85,000 – $110,000+ (Dependent on Experience) Plus Performance Bonus | Full-Time | Exempt The Opportunity Tap Ins at the Greenhouse is more than just a venue — it’s a destination where food, fun, and community come together across 3.5 acres of mini golf, a chef-driven beer garden, and vibrant social experiences. We’re looking for a driven, hands‑on leader who will own the full operation and help build one of Kansas City’s most unique hospitality destinations. If you thrive in high‑energy environments, love leading from the floor, and want to create memorable experiences that make guests want to return, this is your role. What You’ll Do Operate the business with an owner’s mindset — constantly improving guest experience, operational efficiency, revenue, and team performance. Own the full Profit & Loss (P&L) and drive revenue across golf, food & beverage, events, and merchandise. Aggressively manage food, beverage, and labor costs to hit or exceed targets. Lead, mentor, and develop a large team (up to 200+ staff) while building a positive, accountable, and guest‑obsessed culture rooted in our Core Values. Deliver exceptional guest experiences through Big Hellos & Big Goodbyes, the Three R’s, Never Say No, and our high hospitality standards. Create and execute memorable programming, events, leagues, and activations that make Tap Ins the place people choose to be. Maintain a highly visible, hands‑on presence on the floor during service and peak times. What We’re Looking For 5+ years of progressive leadership in high‑volume hospitality or experiential venues. Experience managing large teams (100–200+ employees). Proven success running a multi‑revenue venue up to $3.5M+ annually. Strong P&L ownership and financial acumen. Proficiency with Toast POS, Sling scheduling, and Restaurant365 (R365) preferred. High energy, hands‑on leadership style, and availability for nights, weekends, and peak periods. A passion for hospitality, teamwork, and creating fun, memorable moments. What We Offer Competitive base salary: $85,000 – $120,000+ (based on experience) Performance Bonus Paid Training Comprehensive Benefits: Health, Dental & Vision Insurance 401(k) with Company Matching Employee Discount Referral Program At Tap Ins, we live by our Core Values: Do Your Best, Do What’s Right, Show Someone You Care, Seek Knowledge, and Have Fun. We believe the best hospitality experiences are the ones people remember, talk about, and return to. Ready to Lead Something Special? Send your resume and a brief note about why you’re interested to: View email address on click.appcast.io (mailto:View email address on click.appcast.io) #J-18808-Ljbffr