Identification and Privileges Office Assistant

ID & Privileges Office Assistant

Reporting to the Manager of the ID & Privileges Office and following departmental standards and guidelines, the ID & Privileges Office Assistant works with colleagues to provide a welcoming environment, card services, Library privileges, and other services to UChicago users, the local South Side community, and visitors from around the world. The ID & Privileges Office Assistant will troubleshoot a wide variety of complex issues and enlist assistance from units across the campus to help users who are having issues with services. This position is also responsible for ensuring that lockers and faculty studies are regularly inspected, participating in remote carding sessions across campus, and other duties as required to meet departmental goals.

Responsibilities

• Produces UChicago Cards, Campus Cards, and other IDs for members of the University community and other eligible users, while ensuring card records are accurately updated in University systems.
• Analyzes/troubleshoots problems and responds to user inquiries relating to Library access, borrowing privileges, card services, two-factor authentication, and claiming/resetting CNet ID credentials.
• Refers users to the appropriate resource for resolving access eligibility or status issues.
• Determines eligibility and issues credentials to members of the University and visitors of the Library without their valid access card.
• Creates and updates Library access and borrowing records in the Library's integrated library system and access control system. Produces access cards for qualified users.
• Collects monies as appropriate for cards issued, library privileges, locker rentals, passport photos, two-factor authentication tokens, library fines, etc. Deposits funds and reconciles personal cash drawer daily.
• Rents locking shelves within the Library to eligible users and manages the inspection of lockers and faculty studies for uncharged materials.
• Accesses Registrar's student information system to verify students' enrollment status, look up contact information, or place/remove Library restrictions, including access to confidential student information and records covered under FERPA.
• Proactively alerts ID & Privileges Manager of all potential issues and prepares potential solutions.
• Other duties as assigned.

Competencies

• Must possess strong customer service, interpersonal, verbal, and written communication skills.
• Foster an equitable environment of diversity, inclusion and handle confidential matters with discretion.
• Ability to work independently with minimal supervision and collaboratively as a team.
• Must possess excellent critical thinking, problem-solving, and independent decision-making skills, exercise sound judgment and make appropriate policy exceptions as needed.
• Must pay strong attention to detail, while performing multiple tasks in an accurate manner.

Education, Experience, or Certifications

• High school diploma or GED required.
• Bachelor's degree preferred.

• A minimum of two (2) years of significant customer service experience in handling public contacts with patience, courtesy, firmness, and diplomacy within a fast-paced environment is required.
• Previous experience communicating and enforcing policies is preferred.
• Working knowledge of higher education environment or similar is preferred.

• Learn a range of position-related software applications and proficiency with Microsoft Office required.
• Typing speed of at least 40 words per minute is required.
• Considerable experience in cash handling and balancing a daily cash drawer is required.
• Basic understanding of formulating advanced search queries is preferred.

Working Conditions and Physical Requirements

• Frequent back and forth movement from a sitting to a standing position.
• Use computer extensively.

Pay Range

• $20.69 - $30.29 per hour

Required Documents

• Resume
• Professional References (3)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Scheduled Weekly Hours: 37.5

Union: 024- Local 743, I.B.T. Clerical

Job is Exempt: No

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law.