Field Service Engineer - Indianapolis, IN (USA)

The Company

All candidates should make sure to read the following job description and information carefully before applying.

LabLogic Systems is a leading supplier and manufacturer of instrumentation and software to the pharmaceutical, nuclear medicine and radiation safety sectors. We have over 45 years' experience and expertise in providing solutions within highly regulated environments. Many of LabLogic's solutions are the industry standard and can be found in over 110 countries around the world. Our products enjoy the highest reputation for providing compliance, reliability and ease of use.

LabLogic Systems, Inc. is part of the LabLogic Group of companies.

The Role

We are looking for an additional field service engineer based in the Indianapolis, IN area to join our service team, providing field service, technical support, software support and operator training to our customers. The candidate will be responsible for providing installation, basic operator training, field service, validation, and technical support to our customers. The position would suit someone with proven FSE experience, or someone looking to move from laboratory work to an FSE role. This is a great opportunity to work with a customer-focused company supporting several niche product lines. This position will be based remotely when not travelling.

Responsibilities

• Conduct installation and basic user training of instruments and software
• Provide preventive maintenance, upgrades, and repairs
• Perform validation services (IQ/OQ) of hardware and software
• Provide technical, and when appropriate, application support
• Work closely with service management to coordinate schedule and prioritize service needs
• Record work performed in the service database and prepare service reports in a timely manner

The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.

Requirements

• Engineering/Biology/Chemistry related degree with knowledge of laboratory instrumentation and software
• At least 2 years professional field engineer experience or laboratory background, preferably in the pharmaceutical or nuclear medicine industry
• At least 2 years' experience and knowledge of liquid chromatography (HPLC) or liquid scintillation counting
• Willingness to travel extensively
• Willingness to travel internationally occasionally
• Must be highly motivated and have strong problem-solving ability
• Excellent verbal and written communications skills
• Must be able to work independently
• Computer and software experience and proficiency

Benefits

This position offers a salary range of $70,000-$80,000 per year, depending on skills, experience, qualifications, and overall fit for the role. In addition, we offer an excellent benefits package including a 401(k) with company match, comprehensive medical, dental, and vision insurance, and 21 days of paid vacation annually, in addition to company holidays. xhyhwjd

With an expanding organization, there are substantial growth opportunities for high performers.