Field Claims Specialist II, Material Damage (South Sacramento, Elk Grove, Stockton Corridor)

Job Description Summary If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a Field Claims Specialist II, Material Damage work‑from‑home opportunity in the South Sacramento, Elk Grove, Stockton Corridor with day/regional travel in a company‑provided vehicle throughout the week in that same area. Responsibilities include onsite and virtual inspections, with opportunities to support additional territories. Occasional overnight travel and CAT duty are required. Key Responsibilities Deals with all assigned claims, promptly and efficiently, with little or no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. Determines proper policy coverages and applies best claims practices to conclude assigned cases according to company guidelines. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary in alignment with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. Attends seminars and/or training sessions as required. Maintains current knowledge of local industry repair procedures and local market pricing. Submits severe incident reports, reinsurance reports and other information to claims management as needed. Collaborates with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Delivers outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Mentors less experienced claims associates and assists with training/presentations as assigned by claims management. May perform other responsibilities as assigned. Typical Skills and Experiences Education: Undergraduate degree or equivalent experience. License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes. Professional development such as IIA or CPCU preferred. Experience: Three to five years of successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus. Knowledge, Abilities and Skills: Demonstrated knowledge of customer service principles, insurance company operations and multiple property casualty insurance lines of business. Material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems. Demonstrated knowledge and adherence to best claims practices. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE). Validated ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Confirmed knowledge of insurance contracts and the legal aspects of court procedures affecting legal liability for insurance lines. Knowledge of claims systems. Demonstrated analytical skills needed to make decisions and reach resolutions in application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter specialist on respective claims projects. Proven organizational skills to effectively prioritize. Demonstrates strong but flexible standards and can act differently, can be seen as balanced based on conflicting demands of the position. Excellent written and verbal communication skills to effectively communicate and collaborate with policyholders, claimants’ attorneys, agents, and the general public. Demonstrated leadership capabilities to train, coach, and mentor less experienced associates. Ability to operate a personal computer and related software. Other criteria, including leadership skills, competencies and experiences may take precedence. Job Conditions Overtime Eligibility: Eligible (Non‑Exempt). Working Conditions: Field or office claims environment; may require ability to sit and operate telephone and personal computer for extended periods. Must be able to make physical inspections of accident scenes. Must be able to climb, balance, stoop, bend, and/or crawl to inspect vehicles and structures. Must be able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non‑standard hours as required. Must have a valid driver’s license with satisfactory driving record. Credit/Background Check: Valid credit or background check required as part of selection process. Benefits Medical, dental, vision coverage Life insurance Short- and long-term disability coverage Paid time off – 18 days minimum per year prorated quarterly; nine paid holidays; 8 hours of Lifetime paid time off; 8 hours of Unity Day paid time off 401(k) with company match Company‑paid pension plan Business casual attire and more Salary Range: $62,500.00–$115,500.00 (expected $62,500.00–$93,500.00). Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. #J-18808-Ljbffr Nationwide Mutual Insurance Company