Program Development Manager

What You Can Expect The Program Development Manager builds successful programs by aligning with key Hospital and Facility stakeholders (including surgeons, OR and other facility staff as necessary), sales colleagues, and local implant teams to onboard and subsequently drive system utilization of ZB products. How You'll Create Impact Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on ZB systems/products Using available tools/resources/materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop robotic programs Develop improved revenue strategy at zone level During periodic Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on ZB products/systems Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ZB products/systems following established processes Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances Facilitate training of new employees in the Clinical Field Associate role Attend product trade shows, annual trainings and provide support for MedEd events as required This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act. What Makes You Stand Out Proven track record of achieving strong results Strong interpersonal and communication skills Strong presentation and demonstration skills Your Background M.S/Ph.D in Neuro or Biological Science with 5+ years experience of field support, engineering, or other customer facing function with a medical device company preferred B.S. in Engineering with 6+ years experience of field support, engineering, or other customer facing function with a medical device company A minimum of 10+ years experience of field support, engineering, or other customer facing function with a medical device company Equivalent years of experience and education will be considered Excellent communication, organizational and customer relation skills Ability to work without specific direction on daily activities Ability to determine one’s own schedule based on business needs Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered Travel Expectations Up to 80% EOE/M/F/Vet/Disability #J-18808-Ljbffr Zimmer Biomet