Clerks Administrator

Clerks Administrator

The Department of Program Services, Court Services Office (CSO), Operations Division, Operations Branch is seeking a self-motivated and detail-oriented Clerks Administrator. The Clerks Administrator serves as the primary point of contact for clerks of court and provides daily direction and assistance to court clerks' offices and appellate and circuit court units. The incumbent must possess outstanding interpersonal, organizational, analytical, and written and oral communication skills, and thrive in a fast-paced and multifaceted environment. The duties of the position may include, but are not limited to:

1. Serving as the primary point of contact and trusted advisor for assigned court unit executives and staff within designated circuits, providing comprehensive guidance across all areas of court operations, case management, and administrative functions.
2. Designing, leading, and conducting on-site management review consultations at the request of individual courts to diagnose operational and administrative challenges, including defining scope and objectives, assisting with the assembly of review teams, coordinating logistics, analyzing data, conducting entrance and exit conferences, and producing formal written reports presenting observations and corresponding recommendations.
3. Developing and disseminating procedures, guidelines, and operational information through conferences, training seminars, publications, and direct consultation.
4. Drafting and maintaining business processes and standard operating procedures to ensure consistent, high-quality service delivery.
5. Functioning as CSO's primary liaison to a variety of executive advisory groups, including developing agendas, coordinating phone status conferences, taking notes, and preparing and distributing meeting summaries.
6. Representing CSO and the Operations Branch at judicial nominee and new chief judge orientations, presenting on CSO's role within the judiciary, and preparing circuit staffing profiles.
7. Providing analytical support for appellate, bankruptcy, and district court staffing allocations.
8. Developing and disseminating procedures, guidelines, training, and court operational information through conferences, formal training seminars, publications, memoranda, and telephone contacts.
9. Logging and tracking operational support inquiries in the CSO issue tracker system.
10. Leading and coordinating planning and execution of CSO-hosted national conferences, including new unit executive and deputy orientations, court unit executive and deputy operational and administrative conferences, operational practices forums, and other assigned national convenings.
11. Assisting in planning and facilitating the new unit executive and deputy orientation program.
12. Managing the development and use of SharePoint sites and solutions to facilitate information sharing and document best practices across the office.
13. Serving as backup point of contact for court unit executives and staff in additional assigned circuits.
14. Providing peer review support for meeting summaries, review reports, articles, correspondence, and other materials.