Receptionist/Switchboard Operator

Receptionist/Switchboard Operator

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Receptionist/Switchboard Operator

Salary

$33,779.20 - $48,651.20 Annually

Location

Independence - 50644 - Buchanan County, IA

Job Type

Full-time

Job Number

26-03378

Agency

400 Health & Human Services - State Operated Specialty Care

Opening Date

06/11/2026

Closing Date

6/21/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Kevin Jimmerson, View email address on click.appcast.io

• Description

• Benefits

• Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Independence Mental Health Institute (IMHI) is seeking a Receptionist/Switchboard Operator to join our team! This is a full-time position with opportunity for advancement, growth, and development.

The successful candidate will serve as the facility’s Receptionist and Switchboard Operator, responsible for greeting and assisting visitors, answering and directing incoming calls, and providing general reception support at the facility. The regular schedule will include a combination of night shifts (11:00 p.m. - 7:00 a.m.) and afternoon shifts (3:00 p.m. - 11:00 p.m.). Additional shift coverage, including day, weekend, or holiday hours, may be required to support the facility’s 24/7 operations. This position also includes a variety of additional duties, which may involve basic clerical tasks and other assigned responsibilities.

Applicants will be required to complete a background check to be considered for this position.

IMHI provides inpatient treatment and acute psychiatric services, includingindividualized treatment plans and support for children and adolescent patients to continue their education. Individuals are encouraged to collaborate with staff members in formulating their own plan. Medication, group counseling, and activities therapies might be included as well. If you enjoy helping people with adult, children and family services, mental health treatment, disabilities services, and long-term care, this is a wonderful opportunity to consider. For more IMHI info:

Benefits of Joining IMHI

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

• Paid Time Off:Take time to recharge with paid time off, including vacation(96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.

• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.

• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.

• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here ( .

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Independence Highlights

IMHI is in Independence, Iowa, a city of approximately 6,000, located in scenic Northeast Iowa. The Wapsipinicon River flows through town offering many recreational opportunities from canoeing to fishing. Independence is a progressive community sporting a newer public library, trails, and Cedar Rock state park which includes a Frank Lloyd Wright home.

Independence is 30 minutes from Waterloo/Cedar Falls home of the UNI Panthers, 45 minutes from Cedar Rapids and 1 hour from Iowa City, home of the Iowa Hawkeyes.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa View phone number on click.appcast.io TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit

Minimum Qualification Requirements

No specific education or work experience required.

For more information click on this link to view the job description (

Additional Qualification Requirements

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator ( .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS ( .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here ( to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge? Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

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• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - State Operated Specialty Care

Address

Lucas State Office Building

321 E 12th St

Des Moines, Iowa, 50319

Website

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