Administrative Support Coordinator

Staff and Administrative & Professional Faculty Applicants: Contact Human Resources at: View phone number on click.appcast.io View email address on click.appcast.io Teaching and Research Faculty Applicants: Contact Academic Affairs at: View email address on click.appcast.io Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. Please see Special Instructions for more details. N/A Position Information Role Title Role Code Role Code 19221 Pay Band Pay Band 04 Working Title Position Number Position Number 00764A Department Department PARKING FACILITIES Location Location Norfolk, VA Type of Position Type of Position Classified Type of Job Type of Job Full Time EEO Category Job Description This position will manage the entirety of the parking citation appeals process including notification of results, the second appeal process, customer follow-up, and proper documentation within parking management software. This position will be the primary point of contact for customers participating in the Third-Party Customer program and will be responsible for establishing the accounts in the parking management system, providing assistance to participants, evaluating current processes and identifying improvements, and partnering with the Customer Service Manager and financial services team to ensure account accuracy. Type of Recruitment Knowledge, skills and abilities Some knowledge of MS Office Software Applications. Some knowledge of T2 Flex Parking Management System ( PMS ), including some knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal or other similar related systems/software/applications. Excellent verbal and written skills. Excellent interpersonal skills with demonstrated ability to effectively work and communicate with customers. Good customer service skills, including problem solving, conflict resolution, and account relationship management. Superb keyboarding, grammar, spelling and proof reading skills. Special licenses, registration or certification None Education or training None Level and type of experience Considerable administrative experience in an office or university environment. Considerable experience managing processes, information management, and reporting. Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Expert with MS Office Software Applications. Expert Knowledge of T2 Flex Parking Management System ( PMS ), including knowledge of database management and reporting, T2 Flexport Customer Portal, T2 Iris, Genetec Security Desk, DMV mainframe access, Offstreet Technologies Admin Portal. Demonstrated project management experience to successfully on-board new customers and evaluate current processes and recommend opportunities to improve efficiencies. Ability to interpret, apply, and explain established policies and procedures. Demonstrated ability to effectively communicate and conduct in-person and over the phone training for external users of PMS . Conditions of Employment Must be eligible to accept employment in the USA . Annual Salary/Hourly Rate Annual Salary/Hourly Rate Salary non-negotiable $ - 45,000 Job Requisition Number Job Requisition Number S03386 Job Open To Job Open To General Public Open Date Open Date 07/23/2026 Close Date Close Date 08/14/2026 Open Until Filled No Special Instructions Summary N/A Criminal Background Check Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page College Home Page Department Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at View phone number on click.appcast.io. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Required fields are indicated with an asterisk (*). * Please describe your experience in the parking, transportation, and mobility industry. (Open Ended Question) * Describe your experience with parking ticket appeals and reappeals processes. (Open Ended Question) * Describe your experience with electronic data records management as it relates to a parking management system. (Open Ended Question) * Describe your experience with interdepartmental collaboration efforts. (Open Ended Question) * Are you a former federal employee terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency? Yes - If yes, please upload a copy of your Standard Form (SF-50) No * Do you now, or will you in the future, require sponsorship for an employment visa? Yes No Required Documents Resume Cover Letter/Letter of Application Optional Documents Yellow Layoff Form Blue Layoff Card AHP Letter Standard Form 50 (SF-50) If you have questions: Staff and Administrative & Professional Faculty applicants, please contact the Department of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at View email address on click.appcast.io. #J-18808-Ljbffr