Project Manager

Duration: 6-9 Months (Immediate Start)

1. Objective & Project Context

The objective of this consulting engagement is to design, compile, and operationalize a comprehensive, global Workplace Experience Playbook. This playbook will establish the standard operating procedures, tech-stack workflows, and governance rules required to run our offices as premium, hospitality-driven spaces for connection. The engagement will culminate in stakeholder enablement and change management, paving the way for the grand opening of our flagship San Francisco office in late Q1 2027.

2. Detailed Scope of Work

• Phase I: Cross-Functional Discovery & Alignment (Months 1-2)
  • Stakeholder Matrix Interviews: Conduct qualitative discovery sessions across the business to capture friction points and technical barriers. Interviews must include the Workplace Experience team, Administrative Assistants, Internal Event Planners, Corporate Security, and the IT/AV engineering functions.
  • Tech Stack Evaluation: Audit how our current software tools (e.g., room/desk booking software, master calendar applications, and registration systems) are being utilized by employees and hosts, diagnosing gaps in the user experience.
• Phase II: Cross-Persona Journey Mapping (Months 2-3)
  • Develop exhaustive, end-to-end user journey maps outlining every digital and physical touchpoint within our offices. Journey maps must be customized by organizational persona, explicitly detailing processes for:
    • General Employees Scenario A: Drop-in for Independent Desk Work (unplanned/ad-hoc office use, desk reservation tech interactions, neighborhood seating dynamics, basic amenities navigation).
    • General Employees Scenario B: Attending an Event (arrival as an organized attendee, event check-in/badging workflows, dedicated team catering navigation, breakout space utilization, transitioning from event space back to shared hubs).
    • Administrative Assistants & Internal Event Planners (intake, space allocation, vendor booking, master calendar governance blocks).
    • Executives & Board Members (high-security clearances, VIP catering, high-fidelity meeting tech setups).
    • Customers & External Guests (visitor NDA signing, security clearance checks, welcome hospitality compliance).
  • Ensure every touchpoint maps explicitly to our existing technology infrastructure, creating intuitive instructions for how users interact with our current systems without introducing new tools.
• Phase III: Playbook Authoring & Documentation Architecture (Months 3-5)
  • Draft and deliver the definitive Workplace Experience Playbook, establishing standard operating procedures for calendar governance, room/zone prioritization, and zero-overlap scheduling thresholds.
  • Develop follow-on operational documentation, including:
    • Standardized vendor management playbooks (catering, localized hospitality).
    • Workspace intake forms, pre-event safety checklists, and internal billing loops.
    • Post-event feedback surveys to establish long-term, data-driven employee experience metrics.
    • Calendar Management Guides
    • Update policies and provide scripts for engaging with event planners
• Phase IV: Enablement, Implementation & SF Launch Sprint (Months 6-9)
  • Stakeholder & Team Enablement: Construct training guides and lead hands-on alignment sessions for Workplace Managers and Coordinators.
  • Friction Testing & Pilot Execution: Run live "dry-run" event simulations in existing hubs to test calendar intake logic and cross-functional response matrices (IT/Security/Workplace).
  • San Francisco Operational Readiness: Serve as the primary operational coordinator deploying this new playbook to the flagship San Francisco office, ensuring total readiness for its opening in late Q1 2027.

3. Key Project Deliverables

• Milestone / Deliverable
• Description
• Target Timeline
• Discovery Insights Report: A summarized diagnosis of cross-functional silos, system roadblocks (IT/Security), and admin pain points. End of Month 2
• Multi-Persona Journey Maps: Visual and narrative touchpoint maps combining physical workflow with existing tech-tool utilization for each identified persona. End of Month 3
• The Global Workplace Playbook: The complete, formalized playbook covering calendar governance, hospitality standards, and operational routines. End of Month 5
• Follow-on Training & Forms: Intake forms, training decks, post-event feedback metrics, and localized health/safety templates. End of Month 7
• SF Hub Operational Go-Live: Successful enablement of incumbent coordinators and smooth operational deployment for the new SF hub launch. Late Q1 2027

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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