Virtual Assistant

About the Role

We are seeking a reliable and tech-savvy Virtual Assistant to support our operations team with scheduling, phone support, EVV corrections, and administrative coordination.

This role plays an important part in ensuring smooth communication with clients, supporting our care scheduling operations, and helping maintain accurate records within our systems.

The ideal candidate is organized, comfortable speaking with clients over the phone, and able to learn healthcare scheduling and compliance systems.

Key Responsibilities

Phone Call Support

• Answer inbound phone calls from clients and prospective clients.
• Provide information about the services and assist with general inquiries.
• Route calls or messages to the appropriate internal team members when needed.
• Ensure a professional, friendly, and helpful experience for every caller.
  

Scheduling Support

• Assist with caregiver scheduling using WellSky , the agency’s primary scheduling platform.
• Help ensure shifts are properly documented and maintained within the system.
• Support the team in coordinating caregiver schedules and responding to scheduling changes.

EVV (Electronic Visit Verification) Corrections

• Review visit records in Authenticare , the state EVV system.
• Correct claims that are missing activity codes or required visit details.
• Ensure visits are properly completed and submitted so they can be billed.
• Work within the integration between WellSky and Authenticare to ensure accurate visit documentation
• Utilize WellSky TeamEngage (Zingage) to support staff engagement initiatives, share updates, promote caregiver wellbeing resources, and encourage team participation in engagement activities

Eligibility Verification

• Check client/member eligibility as needed to confirm service coverage and authorization status.

Administrative Support

• Assist the client and the team with administrative tasks when call volume and scheduling tasks are light.
• Provide general personal assistant support such as organizing information, following up on tasks, or assisting with operational needs.
  

Requirements

Qualifications

• Strong English communication skills (spoken and written)
• Comfortable speaking with clients over the phone
• Organized and detail-oriented
• Tech-savvy and able to learn new systems quickly
• Experience with scheduling, administrative work, or customer support preferred
• Healthcare or home care experience is preferred

System Used:

The Virtual Assistant will work with the following systems:

• WellSky – Scheduling platform
• Authenticare – State EVV system
• Internal call monitoring systems for phone quality assurance

Ideal Candidates:

The right candidate will be:

• Friendly and professional on the phone
• Detail-oriented with administrative work
• Comfortable managing multiple tasks
• Able to work independently in a remote environment
• Motivated to support a growing home health team