Customer Care Representative

An innovative dental technology manufacturer is seeking a customer-focused Customer Care Associate to join its growing team in Utah. Supporting dental practices and distribution partners across the US and Canada, you'll act as a key point of contact for customers, helping resolve enquiries, manage accounts and deliver a consistently high level of service. This is a fully on-site position offering long‑term development within a growing dental technology business, alongside a competitive hourly rate, quarterly profit sharing and a comprehensive benefits package. The Opportunity: You'll join a collaborative customer care team supporting customers and distribution partners throughout North America. You'll develop an in-depth understanding of the company's dental technology portfolio, internal systems and operational processes, allowing you to effectively resolve customer enquiries and build trusted relationships. Key Responsibilities: Provide customer support to dental practices and distribution partners across North America. Respond to customer enquiries and resolve issues efficiently and professionally. Build trusted relationships and deliver a positive customer experience. Serve as a point of contact for customer and distributor account management. Develop a strong understanding of the company's products, processes and operational procedures. Work collaboratively with colleagues to resolve customer requirements. Maintain accurate customer and account information. Support wider administrative activities as required. We’re Looking For: At least 1 year of customer care or customer service experience. Excellent communication and telephone skills. Strong attention to detail and organisational ability. A positive, self‑motivated and team‑oriented approach. Logical thinking and strong problem‑solving skills. High school diploma or equivalent. Experience using Microsoft Office. Previous CRM or e-commerce experience is preferred. Dental or medical industry experience would be advantageous. What’s on Offer: Quarterly profit sharing, with employees receiving a percentage of company net profit. Medical, dental and vision insurance. Short‑term and long‑term disability coverage. Life and AD&D insurance. 401(k) with company match. Vacation and PTO. Long‑term career development within a growing dental technology organisation. Collaborative and innovative working environment. #J-18808-Ljbffr