Dental Billing and Collections Specialist

Dental Collections & Billing Specialist

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Dental Collections & Billing Specialist to infuse new energy into our Billing and Finance teams. Our Gateway Plaza location in Patchogue, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role. Training! We will train you to become a great Collections & Billing Specialist and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Collections & Billing Specialists have moved into roles as Front Desk Team Leads, Billing Department Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators. We give plenty of support and we're with you every step of the way! You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as a Collections & Billing Coordinator.

Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The sky's the limit! Our Billing & Financial departments are very busy so we need someone who is:

• Reliable and team orientated.
• Out of the box thinker and collaborative to support our growth.
• Empathic and compassionate.
• High level of professional presence.
• Ability to multi-task in a fast paced environment.
• Open to learn all about technologies that will enhance our patient care and service.
• Self motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator.
• Strong Mathematical skills.

We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients! Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. Strong Dental Insurance knowledge is required for the most success in this role. Here's an example of what a Billing & Collections Specialist might do in a day:

• Review A/R reports monthly for all accounts (private pay and insurance) for accuracy.
• Follow up with patients and/or adjust A/R accounts as needed to rectify accounts.
• Refer any insurance issues on the A/R to the billing team.
• Approach billing department team with any questions about balances after insurance pays claim(s); make necessary notes to account.
• Review balances sent from billing department after they enter mail and EBT payments daily; research to ascertain if appropriate to send statement to patient/guarantor and send if appropriate.
• Send accurate billing statements every thirty (30) days to all patients with balances.
• Start contacting all patients, preferably via phone, with outstanding balances of more than forty-five (45) old; continue contacting at regular intervals and maintain detailed records of all such contact attempts. Enter notes in patient account about any issues.
• When all reasonable collection attempts have failed, refer accounts to our collections attorney as needed (approval of Practice Administrator and/or COO required).
• Process and enter payments into patient ledger when collected as the result of collection call.
• Produce report for next-day patients with balances and put explanation of balance in patient's appointment.
• Accept and resolve all calls from patients regarding billing questions.
• Check e-mails frequently to maintain communication with patients and teams.
• Review refund requests sent by staff; approve in conjunction with one other team member of financial team (or an administrator)
• Work collaboratively with the entire practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• All other tasks as deemed necessary by the administration team and/or COO.

Minimal Qualifications: Education:

• High school or equivalent (Required).
• College degree preferred.

Babylon Dental Care Perks:

• Competitive Compensation: Earn $27 to $29 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.

Are you ready to make a tangible difference in people's lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters. Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations.

At Babylon Dental Care, we don't just strive for excellencewe redefine it. Our goal is to be a Category of One dental practicewhere the patient experience is elevated to a level so exceptional that we stand apart from all other dental practices. This isn't just a workplace; it's a community where we challenge, support, and inspire each other to be the best versions of ourselves.

We Don't Just Hire EmployeesWe Invest in Careers Whether you're starting at the front desk, assisting chairside, or managing patient relationships, we offer continuous training, leadership development, and mentorship to help you grow.

OUR CORE VALUES TEAMWORK We create a culture of teamwork in which staff members willingly help one another reach their potential for the greater good of BDC and our patients. GROWTH MINDSET We foster an environment that welcomes and supports creativity and intelligence, allowing the individual and company to continually grow and improve. SERVING We are committed to serving our patients and one another with genuine respect in a warm and inviting atmosphere. QUALITY our focus is a commitment to excellence in all that we do resulting in superior quality of service. OVER DELIVER We are passionate about giving more in value to our patients, our community, and our practice that what we expect in return. ETHICAL We trust one another to be ethical and act with honesty and integrity at all times. FUN Smile, laugh, and bring positive energy to our jobs.