Hospitality Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We’re seeking a dynamic Hospitality Specialist, to serve as the face of our client’s workplace. This is an exciting opportunity for a service-driven professional who takes pride in creating a welcoming atmosphere, anticipating client needs, and ensuring every detail is flawlessly executed. You will play a key role in creating an exceptional day to day experience for our client, guests, and business partners.

Work Environment: Professional, client-facing, hospitality-focused

Schedule: Monday–Friday, 9:30 AM–6:30 PM

Deliver Outstanding Front-of-House Service

• Serve as the first point of contact for visitors, clients, and guests, delivering a warm, professional, and memorable welcome.
• Greet, register, and announce visitors while ensuring a seamless arrival experience.
• Answer incoming calls, direct inquiries to the appropriate contacts, and relay accurate, complete messages.
• Respond to questions and requests with professionalism, efficiency, and a solutions-oriented approach.
• Maintain a polished, professional appearance and an inviting reception area that reflects the client’s high standards.

Elevate Meeting & Event Hospitality

• Prepare, arrange, and break down conference rooms to ensure every meeting space is ready for use.
• Coordinate catering, meal orders, refreshments, and meeting-related hospitality requests.
• Set up and clean up catering areas while ensuring all event spaces are presentable and properly equipped.
• Support meeting and event logistics with a keen eye for detail and a commitment to exceptional service.
• Anticipate needs and proactively address requests to ensure a seamless experience from setup to completion.
• Set up and reconfigure conference rooms and event spaces for a variety of layouts, including Boardroom, Classroom, Reception, Theater, and other meeting configurations. Move tables, chairs, and related furnishings as required to support business needs

Own Workplace Readiness

• Conduct routine walkthroughs of conference rooms, kitchens, pantries, cafés, and hoteling offices to ensure spaces are clean, organized, and fully stocked.
• Monitor hospitality inventory, place supply orders, and replenish essential items as needed.
• Maintain the cleanliness, organization, and presentation of shared spaces, reception areas, and front-of-house storage.
• Use Microsoft Teams, email, booking platforms, and other designated systems to manage requests, reserve visitor offices, coordinate meals, and support daily operations.
• Partner closely with client personnel and the site supervisor to ensure smooth operations and consistently high service standards.
• Assist with administrative and hospitality-related projects as needed.
• Remain flexible and responsive to changing business needs, including occasional schedule adjustments and overtime when required.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• High school diploma or equivalent.
• At least one year of professional work experience.
• Previous experience in customer service, hospitality, reception, events, catering, facilities, or another client-facing role is preferred.
• Strong organizational skills and the ability to learn new systems and processes quickly.
• Ability to lift or move items weighing 40 pounds or more.
• Ability to grasp, lift, or transport packages using a standard wheeled cart with a load capacity of 75 pounds.
• Ability to stand, walk, sit, bend, and kneel for extended periods as required by daily responsibilities.
• Flexibility to accommodate occasional schedule changes or overtime based on business needs.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.