Operations Supervisor

Location 4640 N HENRY BLVD,Stockbridge, GA, 30281-3653,United States Base Pay $62,000.00 - $95,000.00 / Year Job Category Events Department Industry Vy-Star Amphitheater Relocation Expense Covered No Employee Type Exempt Required Degree 2 Year Degree Description The City of Stockbridge continues to strive to be the most progressive business and family-oriented community in Metropolitan Atlanta with a strong focus on enhanced quality of life initiatives which promotes sustainable “Live, Works, and Play Environment”. The City of Stockbridge believes that people are the most valuable asset in delivering services to all citizens. Stockbridge is a diverse city of approximately 38,000 + residents located just 15 minutes south of Hartsfield- Jackson International Airport. The Operations Supervisor for an amphitheater is a critical, hands‑on leadership role responsible for the successful execution of events and the daily operational readiness of the venue. They report to the General Manager or Operations Manager Class Characteristics This is a full-time, exempt classification that requires evening and some weekend work Requirements Major Duties Event Execution and Oversight Show Day Management: Work directly with the General Manager/Operations Manager, and various department heads (Security, Production, Food & Beverage) to perform day‑of‑show duties and ensure a seamless event flow. Set-up and Breakdown: Supervise all activities related to facility conversion, event preparation, set‑up (staging, seating, etc.), and post‑event breakdown and cleanup. Operational Readiness: Perform opening, running, and closing duties according to venue policy, ensuring the facility is always clean, safe, and "show ready." VIP/Premium Services: Coordinate and execute operations for VIP programs, premium seating areas, and special guest activations to ensure exceptional experience for high‑profile guests. Staff Management and Leadership Supervision and Direction: Directly supervise and manage event day staff, assigning duties during shifts and ensuring tasks are completed efficiently. Training and Mentoring: Assist in the training, education, and counseling of event staff, particularly regarding guest service standards and safety protocols. Communication: Lead pre‑shift meetings, relay information from management to crew members, and foster a positive, safe, and professional work environment. Compliance: Monitor and enforce adherence to company Standard Operating Procedures (SOPs), safety regulations, and responsible alcohol service guidelines. Guest Experience and Issue Resolution Customer Service: Maintain high standards of customer service, circulate through the venue to maintain atmosphere control, and proactively identify guest needs. Inquiry and Complaint Handling: Respond to all elevated guest inquiries, concerns, and complaints (e.g., security or customer service issues), working with management to resolve them quickly and effectively. Incident Response: Respond to and complete necessary reports for all incidents, accidents, injuries, and security‑related situations. Facility and Logistical Support Maintenance Liaison: Inspect equipment and venue areas, communicating the need for repairs, replacements, or maintenance to the Operations Manager. Inventory Control: Assist with maintaining and controlling high‑volume inventory, particularly in food and beverage, and ensure accurate cash‑handling procedures are followed. Supply Management: Manage the distribution of essential tools, such as keys and radios, and ensure the proper equipment is available for all event‑related tasks. Knowledge Required by the Position Experience: Previous experience (typically 2‑3 years) in a supervisory role within event operations, live music, theater, hospitality, or a similar high‑volume, fast‑paced venue. Leadership and Teamwork: Proven leadership abilities with a focus on motivating staff and fostering a collaborative team culture. Problem‑Solving: Strong critical thinking and problem‑solving skills to make quick, informed decisions and resolve unexpected issues under pressure. Attention to Detail: Acute attention to detail and exceptional organizational skills to manage multiple priorities and complex event logistics simultaneously. Availability: Must be able to work a flexible schedule , including extended hours, nights, weekends, and holidays. Physical Requirements: Ability to stand for prolonged periods, walk long distances, and lift or move up to 40‑50 pounds. Knowledge: Working knowledge of venue operations, guest relations, safety/security, and responsible alcohol service. Supervisory Controls The work in this position is performed under the general supervision of the General Manager. Guidelines Guidelines include City and departmental manuals, policies and procedures. Mobility & Movement Must be able to walk and stand for extended periods of time, especially during concerts and outdoor events (often 6–12 hours on event days). Frequently move about the amphitheater, including navigating stairs, ramps, backstage areas, and uneven outdoor surfaces. Lifting & Carrying Must be able to lift, carry, push, or pull up to 25–50 pounds when handling event materials, equipment, signage, or supplies. Environmental Conditions Must be able to work in various weather conditions, such as heat, cold, rain, or humidity, as events are frequently outdoors. Must be able to tolerate exposure to loud noise from amplified sound and large crowds during concerts. Communication & Coordination Must be able to hear, speak, and communicate clearly in a high‑noise environment using radios and other communication devices. Must maintain awareness and visibility in low‑light conditions at nighttime events. Manual Dexterity & Technology Use Regular use of computers, phones, radios, tablets, and office equipment is required. Must be able to input data, access digital systems, and complete administrative tasks. Work Hours Ability to work long, irregular hours, including nights, weekends, and holidays, especially during event season or back‑to‑back show days. Summary Minimum Qualifications An associate or bachelor’s degree (especially in Business Administration, Operations Management, Logistics, or a related field) is frequently preferred or required for more senior roles. A minimum of 5 to 10 years of experience in operations or a related field (such as production, logistics, or retail). Proven experience in a supervisory or leadership role is typically a key requirement. The City of Stockbridge is an Equal Opportunity Employer committed to equal access and equal treatment of all applicants and employees without regard to race, religion, color, creed, national origin, sex, martial status, age, or disability. #J-18808-Ljbffr