Client Care Coordinator

Essential Duties / Responsibilities Serve as a liaison between the providers, clients, and firm by fostering continued care. Collaborate with Witherite Law Group Client Care Coordinators, Attorney Litigation teams, Litigation Med Wrecks Specialists, and providers to assist clients with their scheduling needs. Schedule client treatment while in litigation. Build an immediate trust between client and Witherite Law Group while empathizing with the client. Coordinate care and facilitate contact to meet the needs of client. Work independently and as part of a team to meet internal and external client needs. Effectively communicate with providers and clients through emails, phone, and face‑to‑face conversations to address provider and/or client concerns to Witherite Law Group Attorney teams. Gather pertinent client information as it relates to the client’s injuries and case. Report information to the WLG attorney team, verify, update and input client appointment data in the Medical Appointment Tab, Activity Feed, and any other applicable FileVine fields. Plan, schedule, and resolve calendaring conflicts and arrange client travel while adhering to organizational policies. Optimize workflow by collecting client information and monitoring data in Power BI reports to improve client satisfaction and health outcomes. Collect and report data on healthcare and legal needs, track outcomes, and improve health outcomes. Attend initial litigation meetings, case reviews, and other applicable meetings to address current client care needs. Update appointment information via written, verbal and electronic communication. Create forms, charts and other correspondence to guide workflow and address applicable barriers. Work Experience Requirements Entry level health‑care experience such as unit clerk or medical assistant. Preferred experience in a physician office or clinic. Education Requirements High school diploma preferred. Physical Requirements Office environment with normal business hours necessary to perform job functions. Stand/sit – must be able to remain in a stationary position up to 50% of the time. Walk – may occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. Use of hands/fingers to handle or feel – constantly operate a computer and other office machinery such as a copy machine or printer. Climb stairs – may occasionally ascend or descend stairs to get to other floors, cafeteria, and parking area. Carry weight/lift – occasionally move supplies weighing up to 10 pounds. Disclaimer Please note that this job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job. #J-18808-Ljbffr Witherite Law Group