Network Growth Manager, North America

Job Description

Job Description

About Sedex

Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains . Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

The Network Growth Manager is a commercially focused IC role embedded within the Sedex account management & new business function. Network Growth Managers (NGMs) work alongside Account Managers & Account Executives to activate and grow supplier networks across Sedex’s buyer base. They are the primary driver of supplier volume growth on the platform — bringing structured pipeline management, commercial rigour and buyer partnership to a function that is central to Sedex’s five-year growth plan.

NGMs operate in two distinct contexts: working within existing buyer accounts to identify and activate high-potential supplier growth opportunities, and engaging pre-sales with new buyer prospects to ensure supplier growth is embedded from day one. In both contexts, the mandate is singular: supplier growth. Support, training and platform queries are responsibility of the Account Management or Customer Excellence teams.

Key Responsibilities

Supplier volume growth — existing buyer accounts

• Identify the highest-potential buyers within your assigned portfolio using platform data and buyer signals, building a prioritised pipeline of supplier growth opportunities.

• Work alongside marketing, data & subject matter experts to build campaigns and collateral to drive urgency and action for buyers to grow their network.

• Lead the commercial conversation with buyers to agree supplier growth goals, milestones and engagement plans. Own execution: equip the buyer to self-serve where appropriate, or run supplier engagement projects through the Customer Success team.

• Collaborate with Customer Success to handover agreed Supplier Engagement projects, agreeing scope, milestones and escalation process. Support CS team in overcoming any blockers.

• Work as a genuine partner alongside Account Managers & Customer Success — sharing account insight, aligning on buyer priorities and ensuring supplier growth activity is viewed as additive to the buyer relationship, not disruptive to it.

Supplier volume growth — new buyer logos

• Engage pre-sales alongside the sales team and Global Head of Network Growth to assess the real supplier growth opportunity in prospect accounts before contracts are signed.

• Be present at the point of sales handoff. Set supplier growth targets and a 90-day plan from day one of the new buyer relationship.

• Build and own the new buyer logo supplier growth plan, ensuring every new buyer has structured milestones, data visibility and a clear path to supplier activation.

• Provide feedback to sales and the Head of Network Growth on which buyer profile types convert most effectively to supplier growth outcomes, informing future prospect qualification.

Pipeline management and reporting

• Maintain a live pipeline of supplier opportunities, updated weekly, with accurate stage data, conversion forecasts and time-to-live tracking.

• Report portfolio performance to the Head of Network Growth at monthly reviews — covering volume, pipeline conversion, and activation quality.

• Use platform and buyer data to continuously improve the targeting and prioritisation of your pipeline. Challenge your own assumptions about which accounts offer the best growth potential.

• Flag systemic blockers — platform issues, buyer disengagement patterns, data gaps — that require cross-functional resolution beyond the scope of your direct role.

Cross-functional collaboration

• Build strong working relationships with Account Managers across your assigned portfolio. Supplier adds per buyer is a shared metric — success depends on genuine collaboration, not parallel working.

• Engage with the Customer Success team on activation support, ensuring committed suppliers are handed off cleanly and move to live efficiently.

• Support the development of playbooks, onboarding materials and supplier engagement templates that improve the consistency and quality of the NGM function over time.

Knowledge, Skills & Experience

Must-have experience

• Proven commercial track record in a B2B growth, sales or account management role — has owned a hard volume or revenue target and delivered against it. Comfortable being held to a number.

• Experience driving growth through existing customer or partner relationships — not just outbound new business. Has navigated the complexity of growing within accounts managed by others.

• Strong pipeline management skills — builds, maintains and acts on structured pipelines using CRM or sales tools (Gainsight, Salesforce or equivalent). Data-driven in prioritisation and forecasting.

• B2B commercial communication — can lead a structured commercial conversation with a buyer, frame a supplier growth opportunity compellingly, and navigate objections without undermining the broader account relationship.

• Self-starter with high personal accountability — operates independently without needing close direction, sets their own pace, manages time effectively across a mixed portfolio of accounts.

Strong advantages

• Platform, marketplace or two-sided network experience — understands the dynamics of a business where buyer and supplier growth are interdependent.

• Supply chain, procurement or sustainability sector background.

• Experience in a pre-sales or business development role alongside an account management function — has worked in the seam between sales and post-sale delivery.

• Multi-region or international portfolio experience — comfortable working across time zones and adapting engagement approaches for different markets.

Leadership and working characteristics

• Commercial tenacity — energised by targets. Finds a way. Does not accept “it’s difficult” as a final answer.

• Collaborative by default — the Account Management team must see this person as an asset to their accounts, not a competitive presence. Builds trust quickly.

• Structured and process-oriented — maintains clean pipeline data, documents plans and milestones, and holds themselves accountable to their own commitments.

• Comfortable with ambiguity — the NGM function is relatively new. Playbooks and processes are still being developed. This person shapes them rather than waiting for them.

• Clear and direct communicator — can translate complex supplier growth data into simple buyer conversations, and report concisely to the Head of Network Growth.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

· Respect Each Other : We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.

· Customer-Driven : We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.

· Thinking Creatively : Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.

· Take Ownership : We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.

· Deliver Results : We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

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