Front Desk Receptionist / Administrative Assistant

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Front Desk Receptionist / Administrative Assistant

Summary: Serve as the first point of contact for guests and employees, providing exceptional customer service and administrative support. Maintain a professional, welcoming atmosphere while ensuring the smooth day-to-day operation of front office and administrative functions.

Key Responsibilities:

• Welcome and greet visitors warmly, creating a positive first impression.
• Direct guests to the appropriate person, department, or meeting room.
• Answer and route incoming calls promptly; take messages and respond to inquiries professionally.
• Manage office communication, including phone calls, emails, scheduling appointments, and maintaining records.
• Keep the reception area, breakroom, and lobby spaces clean, organized, and presentable at all times.
• Handle special guest requests and address complaints with professionalism and efficiency.
• Support SLB employees with administrative tasks and assist with ad-hoc projects as assigned.
• Maintain confidentiality when handling sensitive information.
• Issue, check, and collect visitor badges; maintain accurate visitor logs and security documentation.
• Ensure compliance with SLAs, company policies, and safety standards.
• Monitor and report monthly metrics, accomplishments, and improvement opportunities to management.
• Assist security by being observant and reporting any unusual activity in the lobby or entry areas.
• Provide executive-level customer service to all internal and external visitors.
• Participate in team efforts, demonstrating flexibility, reliability, and professionalism.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent (GED) required.
• Previous customer service or office administration experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic proficiency in mathematics and Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to meet deadlines.
• Reliable transportation and outstanding attendance record.
• Ability to lift up to 50 lbs as needed.
• Flexible and adaptable to changing priorities.
• Professional demeanor, strong work ethic, and team-oriented attitude.