Technical Product Manager

Role Description

The Technical Product Manager will serve as the bridge between our business teams, customers, and engineering organization. Reporting directly to the CTO, this role is responsible for identifying, prioritizing, and driving resolution of product issues, workflow gaps, usability improvements, and feature requests across COOLAI and related platforms.

The ideal candidate is highly technical, comfortable working in ambiguity, able to independently investigate issues, and capable of coordinating across Engineering, Data Science, Product, Sales, Customer Success, and Operations teams.

Challenges and Opportunities

• As COOLAI continues to scale, feedback from clients, sales teams, and internal stakeholders is increasing rapidly.
• This role will help create structure around product feedback, improve execution efficiency, and allow technical leadership to focus on strategic initiatives and platform innovation.
• This position offers significant growth opportunities and direct exposure to company leadership, AI-driven advertising technology, and next-generation marketing automation products.

Responsibilities and Duties

• Own intake and triage process for product feedback and issues
• Investigate reported problems and reproduce issues independently
• Distinguish between bugs, usability concerns, feature requests, and training gaps
• Prioritize issues based on customer impact, revenue impact, and strategic importance
• Write clear product requirements and engineering tickets
• Coordinate implementation with engineering and data science teams
• Communicate status and timelines to stakeholders
• Monitor product quality and identify recurring pain points
• Partner with Sales and Customer Success teams to gather user insights
• Drive continuous improvement of internal workflows and processes
• Help define product roadmap priorities based on customer feedback and business objectives
• Track product delivery metrics and ensure accountability across teams

Qualifications

• 3–7 years of experience in Product Management, Technical Product Management, Solutions Engineering, or similar role
• Experience working closely with software engineering teams
• Strong understanding of SaaS products and web applications
• Ability to troubleshoot technical issues independently
• Experience writing detailed product requirements and user stories
• Strong communication and stakeholder management skills
• Comfortable operating in fast-moving startup environments
• Experience with AI, AdTech, MarTech, DSPs, SSPs, or digital advertising is highly preferred

Professional Competencies

• Strong analytical thinking
• Exceptional organizational skills
• High ownership mentality
• Ability to work in ambiguity
• Strong prioritization skills
• Excellent written communication
• Customer-centric mindset
• Technical curiosity
• Cross-functional leadership
• Ability to influence without authority

Cultural Competencies

• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET
• Must have a player/coach mentality, willing to both execute and lead
• Ability to juggle multiple projects concurrently and set and meet deadlines
• Skilled at receiving and providing direct feedback
• Collaborative mindset and great teamwork skills
• Entrepreneurial & adaptable; great learning skills
• Curious, research-minded, data-informed
• Able to search for possible solutions and apply them
• Creative confidence
• Proactive communicator
• A sense of humor and a love of online culture
• Thrives in a start-up culture

Benefits

• Health, Dental and Vision Insurance
• Paid Time Off
• Company Holidays
• Flexible work schedule
• 401k