Technical Product Manager

Role Description

We are seeking a Technical Product Manager to lead the execution of high-impact system integrations across our platform. This role will focus on designing, delivering, and optimizing API-driven integrations with third-party systems and internal applications. Integrations are foundational to how our platform delivers value, connecting marketing, sales, clinical, financial, and other operational workflows across the senior living ecosystem.

You will work closely with engineering, architecture, implementation, and external partner teams to ensure integrations are reliable, scalable, and aligned with our broader platform strategy. This role operates in an environment increasingly supported by AI tools, and will leverage them where appropriate to improve speed, clarity, and quality of delivery.

Qualifications

• 5+ years of product management or related experience in a SaaS environment
• Proven experience delivering integrations between software systems
• Strong understanding of REST APIs, webhooks, and data exchange models, including the ability to read and interpret API documentation
• Strong ability to translate business requirements into technical requirements
• Comfort using modern tooling (including AI-assisted workflows) to improve efficiency in documentation, analysis, and problem-solving
• Demonstrated ability to quickly learn new systems and technical concepts
• Experience writing detailed product and technical requirement documents
• Excellent written and verbal communication skills
• Experience in senior living, healthcare, or related industries
• Familiarity with SQL and ability to query data for analysis or troubleshooting
• Experience working with offshore and distributed development teams
• Experience in healthcare or healthcare interoperability (HL7, FHIR)
• Familiarity with authentication protocols (OAuth 2.0, SAML, etc.)

Requirements

• Define requirements and partner with engineering
• Translate business workflows and stakeholder needs into clear technical requirements, user stories, and acceptance criteria
• Partner with engineering on API design, data mapping, system interactions, and architecture decisions
• Use available tools (including AI-assisted workflows) to analyze API documentation, clarify requirements, and identify potential edge cases
• Drive integration delivery
• Own end-to-end delivery of assigned integrations from concept to production
• Write detailed technical PRDs for API-based integrations
• Define field-level data mappings and transformation logic
• Partner with engineering on authentication models (OAuth, SSO, token-based systems)
• Coordinate technical discovery sessions with integration partners
• Review partner API documentation and assess feasibility
• Define acceptance criteria and ensure integration quality before release
• Support post-launch issue triage and iteration
• Collaborate with internal stakeholders
• Partner with Aline’s Integration Services and Customer Success teams to support implementation, provide context and documentation, and assist with troubleshooting when needed
• Ensure integrations are well-documented and supportable for internal teams and customers
• Contribute to clear, structured documentation that supports both human teams and evolving internal tooling
• Occasionally engage with clients to gather requirements for new integration development or provide support during escalations

Company Description