Medical Front Office - Patient Service Specialist

Job Description When patients enter our center, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room. Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification, and running end of day reports. Location Fremont, California – 3905 Beacon Ave, Fremont, CA 94538 Schedule Type of Employment: Full Time Hours: Weekdays (8-5pm M-TH, 7-4 F) Compensation: $21.00 - $23.00/hour based on experience Benefits Start Strong: Our mentorship and orientation programs ensure a successful transition Generous PTO to maintain a healthy work-life balance Comprehensive medical/RX, vision, and dental plan offerings Company-matching 401(k) retirement plans as well as life and disability protection Responsibilities Greet and register patients and provide information about what to expect during their visit and their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Minimum Qualifications High School Diploma or GED Preferred Qualifications Bilingual (English/Spanish Speaking) 1 Year of Front Desk Experience Insurance Verification Experience Physical Requirements Ability to walk, stand, bend, and reach consistently throughout a work day/shift Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics Ability to carry office supplies up to 10lbs Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction Ability to speak and hear sufficiently to understand and give directions #J-18808-Ljbffr Select Medical