Patient Care Coordinator (Spanish Bilingual Preferred) - Bronx, NY

Patient Care Coordinator (Spanish Bilingual Preferred) - Bronx, NY

The Patient Care Coordinator (PCC) is the face of the clinic and the patient's guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PCC is an essential component of the Clinic Team and a steward of its resources.

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as "Starkey Retail"), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.'s benefit and compensation programs.

Monday-Friday 8:00-5:00

Spanish Bilingual Preferred

An experienced team built around a culture of professional growth and knowledge-sharing.

We celebrate innovation providing our patients with the most innovative technology and the most effective hearing devices.

We serve with passion, purpose and excellence.

Total Team Approach Our staff functions together as a cohesive group of hearing professionals.

We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

Immediately acknowledge, greet and service all guests in a friendly, professional manner.

Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.

Utilize elevated customer service approach and communication style when working with patients.

Direct and answer calls in a timely, professional fashion.

Strategically manage patient schedule on behalf of Clinic Team.

Understand, support and track current marketing initiatives for the clinic.

Organize office, maintain supplies, and ensure accurate patient files.

Protect Patients Privacy, collect insurance information, and complete insurance Authorization.

Maintain day-to-day operational procedures.

Lead Morning Huddle on behalf of Clinic Team at the start of each day.

Make deposits (transportation required) and maintain cashbox.

Reconcile all deposits daily and report weekly.

Customer Retention Measured by active customers as a percentage of clinic total customers.

Patient Referrals Measured percentage of referrals from your active customer database.

Same- or Next-day New Patient Appointments Measured by the number of days 'wait time' for Hearing Consultation.

Days Sales to Cash Measured by the number of business days payments are outstanding.

Maximized Opportunities Measured by the percentage of Hearing Consultations completed with a companion (to scheduled).

Support Northland Employee Corporate and/or Department guidelines.

Check and verify quality.

React to change productively and handle other essential duties as assigned.

Assist with development of clinic performance.

High school diploma preferred or equivalent work history.

Bilingual Spanish Speaking strongly preferred.

1-2 years experience in a customer service or retail position preferred.

Proficient computer skills and knowledge of Microsoft Office Programs.

Industry familiarity encouraged.

Ability to manage all confidential information with complete discretion.

The annual hourly rate for this position is between $18.88 - $23.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for commissions in accordance with the terms of the Company's plan.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 80 days/hours of paid time off, 8 days/hours of paid sick and safe time, 6 paid holidays annually.