Director of Operations

Job Description

Company Description The Immune Deficiency Foundation is dedicated to improving the diagnosis, treatment, and quality of life for individuals affected by primary immunodeficiency (PI). We foster a connected and empowered community through advocacy, education, and research initiatives. The organization supports people who are newly diagnosed, have lived with PI for many years, or suspect they may have an immune deficiency. Through our programs and resources, we strive to create healthier days, every day, for everyone impacted by PI. We offer a mission-driven environment where team members can contribute directly to meaningful outcomes for the PI community.

Summary of the Position: The Director of Operations will play a significant role in the execution of our organization’s operational strategy, systems, and cross-departmental alignment. This role is responsible for scaling our infrastructure, optimizing workflows, helping to identify and mitigate organizational risk, and ensuring our cross-collaborative processes run smoothly. They will serve as the project manager, and a central point of contact for process improvement, capacity planning and operational integration across all teams. This position is remote with occasional, required, travel for conferences and periodic travel to the foundation offices in Hanover, MD.

Position Responsibilities:

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• Serve as the central POC for cross-functional workflows, capacity planning, and operational alignment across departments (e.g., large events or initiatives).
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• Lead process improvement initiatives and maintain clear, current documentation of organizational processes.
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• Conduct post-implementation evaluations of projects and processes to ensure effectiveness and identify further improvement opportunities.
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• Project manage special initiatives and cross-departmental projects from planning through execution.
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• Serve as change management lead for organizational initiatives, ensuring smooth adoption across teams
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• Facilitate reporting requirements as part of sponsor deliverables, ensuring accuracy and timeliness, and identifying new capabilities if needed.
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• Evaluate, maintain, and update operational checklists as identified. Examples include onboarding and offboarding employees, volunteers.
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• Serve as inventory lead, overseeing tracking and management of organizational inventory/assets
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• Review contracts, non-disclosure agreements (NDAs), and vendor agreements to optimize pricing, understand terms, and track and facilitate renewals.
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• Coordinate vendor relationships, tracking performance, renewals, cost-effectiveness, and SLAs.
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• Serve as the primary lead for business insurance matters, including General Liability, Directors and Officer, and Workers' Compensation; oversee the procurement of Certificates of Insurance (COIs) for events and walks.
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• Oversee nonprofit state registrations and renewals and facilitate internal operational risk management and regulatory compliance audits.
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• Other appropriate duties as assigned. 
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Education:

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• Bachelor’s degree or equivalent experience.
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• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position.
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Experience:

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• Candidates should possess strong Operations Management skills, including process improvement, workflow optimization, and cross-functional coordination.
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• 5+ years of progressive leadership in operations, systems management, or organizational project management (nonprofit experience preferred).
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• Strong background in contract review, NDA oversight, vendor negotiations, and business insurance management.
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• Proven track record of managing cross-functional projects, standardizing SOPs, and applying change management principles.
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• Experience with operational budgeting, financial oversight, or vendor cost negotiation is a strong plus.
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• Strong process improvement and documentation skills
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• Experience with Monday.com and Salesforce
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Technical Requirements:

Proficiency in the following software programs is necessary for this role:

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• Microsoft Office, including Word, Access, PowerPoint, Outlook and special emphasis on advanced Excel skills
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• Hands-on experience with Monday.com and Salesforce (or similar CRM platforms).
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• Project management software
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• Knowledge of/ familiarity with medical terminology
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Salary Range: $90-100k/yr