Associate Director, Medical Omnichannel Data Scientist (Remote)

About Otsuka We defy limitation, so that others can too. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. This deep-rooted dedication drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought possible each day. About The Role The Omnichannel Center of Excellence is dedicated to driving innovation, building, and delivering capabilities that enhance Otsuka’s opportunity to make an impact in the lives of those we serve. We focus on customer centricity, patient empathy, expertise in disease education and awareness of management options, and unwavering commitment to supporting access to treatment. We are looking for a Medical Omnichannel Data Scientist with strong expertise in artificial intelligence, including machine learning, data mining, and information retrieval. This position entails conceptualizing, prototyping, and developing next‑generation advanced analytics model‑based decision engines and services. The ideal candidate will engage closely with key stakeholders to understand strategic objectives and use advanced data analytics and machine learning techniques to enhance communication strategies, ensuring seamless and personalized interactions with healthcare professionals and key opinion leaders. Job Expectations / Responsibilities Data Integration & Management Explore and analyze common pharmaceuticals data (e.g., claims) and novel data sets from lab and EHR systems. Work with an Omnichannel Data Engineer to integrate data from multiple sources, including CRM systems, social media, and email platforms, creating a unified view of stakeholder interactions. Apply natural language processing (NLP) to extract insights from unstructured medical texts, such as clinical notes or call center transcripts. Identify relevant data drivers (features) that inform decision making tied to strategy and create visualizations to communicate findings. Advanced Analytics & Modeling Implement advanced analytics models, including predictive analytics and clustering algorithms, to generate actionable insights and track trends across multiple channels. Work with Omnichannel ML/Ops engineers to build, test, and deploy production‑grade predictive models and algorithms as part of the Omnichannel COE decision engine, meeting business needs such as sales activity optimization and customer behavior prediction. Create repeatable, interpretable, dynamic, and scalable models seamlessly incorporated into analytic data products, matching the needs of Otsuka’s growing portfolio. Collaborate on the MLOps lifecycle, ensuring traceability and versioning of datasets, and maintain familiarity with the Otsuka Machine Learning tech stack, including AWS, Kubernetes, Snowflake, and Dataiku. Omnichannel Optimization Design and deploy recommendation systems to tailor communications based on stakeholder preferences and behaviors, using machine learning algorithms (e.g., collaborative filtering, content‑based filtering) to enhance personalization efforts. Analyze the performance of omnichannel campaigns—email, SMS, in‑app, HCP portals, etc.—to identify high‑impact touchpoints and optimize engagement strategies. Use A/B testing and uplift modeling to evaluate the effectiveness of different communication strategies and content types. Stakeholder Collaboration Effectively communicate analytical approaches to address strategic objectives to business partners. Work closely with medical affairs, marketing, and IT teams to ensure alignment and integration of omnichannel strategies, providing technical guidance and support to cross‑functional teams on data‑related projects. Stay updated with emerging industrial trends (conferences and community engagement) and develop strategic industry partnerships on omnichannel analytics to strengthen Otsuka’s analytical methods and outcomes. Model Otsuka’s core competencies—Accountability for Results, Strategic Thinking & Problem Solving, Patient & Customer Centricity, Impactful Communication, Respectful Collaboration, and Empowered Development—that define how we work together. Key matrixed partners include Brand Marketing, Creative, CRM, Digital agencies, Media, Market Research, Analytics, Otsuka Information Technology (OIT), Sales Operations, and Medical/Regulatory/Legal integrated business partners. Minimum Qualification Bachelor’s degree in data sciences or computer science with 4–6 years of relevant experience. Preferred Knowledge, Skills, and Abilities Demonstrated experience scripting and implementing data analytics algorithms and models, with hands‑on experience in modeling and simulation software such as Python, Matlab, R, NONMEM, SAS, or S‑Plus. Knowledge/experience using machine learning/AI tools in the life science area(s) and handling life science datasets. Excellent interpersonal, technical, and communication skills to lead cross‑functional teams. Profound grasp of the machine learning lifecycle—feature engineering, training, validation, scaling, deployment, scoring, monitoring, and feedback loop. Implemented machine learning projects from initiation through completion with a focus on automated deployment and optimized performance. Agile skills and experience. Experience in the Healthcare (U.S.) industry. Competencies Accountability for Results: Stay focused on key strategic objectives, maintain high performance standards, and lead change. Strategic Thinking & Problem Solving: Make decisions considering long‑term impacts on customers, patients, employees, and the business. Patient & Customer Centricity: Maintain an ongoing focus on the needs of customers and stakeholders. Impactful Communication: Communicate with logic, clarity, and respect, influencing at all levels to achieve optimal results for Otsuka. Respectful Collaboration: Value diverse perspectives and partner effectively across functions. Empowered Development: Actively pursue professional growth as a business imperative. Minimum $169,222.00 – Maximum $253,000.00, plus incentive opportunity. The range shown represents the typical pay range or starting pay for hires of this role in the United States. Actual pay may vary based on experience, specific skills, and comparisons to internal incumbents. Application Deadline: This posting will remain open for a minimum of 5 business days. Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company‑provided basic life, accidental death & dismemberment, short‑term and long‑term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs, plus other company‑provided benefits. Statement Regarding Job Recruiting Fraud Scams: Otsuka takes personal information protection seriously. Applicants should only use the official Otsuka Career website and never provide payment or personal financial information. Contact Otsuka’s call center at View phone number on click.appcast.io if you suspect a fraudulent offer. Otsuka is an equal‑opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. Disability Accommodation: If you are a qualified individual with a disability or disabled veteran, you may request a reasonable accommodation. Contact Accommodation Request to apply for accommodations. #J-18808-Ljbffr