Senior IT Support Engineer
Virtual Vocations Inc
To support a growing team, the full-time Senior IT Support Engineer will provide technical excellence for systems, software, and hardware while advocating for customer satisfaction in a fully remote environment. Key responsibilities Provide technical support and resolve advanced issues for clients Document and update internal knowledge bases, SOPs, and wikis Participate in training incoming staff and engage in after-hours escalation on-call rotation Required qualifications Proven experience as a senior technical engineer, preferably in an MSP environment Current Microsoft, Azure, or CCNA certifications or equivalent Advanced skills in managing Active Directory Domain environments Minimum of 5+ years of experience in support and engineering of Windows on-premise and cloud environments Proficient in networking for both on-premise and cloud-based networks
Vacancy posted 1 day ago
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