Human Resources Manager

Job Description

Job Description

On-Site Human Resources Manager

Position Summary

The On-Site Human Resources Manager serves as the primary on-property Human Resources partner, providing administrative coordination, employee support, and operational execution of People & Culture initiatives. Working under the direction of the Director of People & Culture, this position ensures the daily administration of HR programs while maintaining a positive employee experience and supporting resort operations.

This role is responsible for coordinating recruiting, onboarding, training, employee communications, HR compliance, and employee engagement activities. The HR Manager serves as a resource for employees and leaders, escalating complex employee relations matters, investigations, policy interpretation, and strategic HR decisions to the Director of People & Culture.

The ideal candidate is highly organized, approachable, service-oriented, and thrives in a fast-paced hospitality environment.

Essential Responsibilities

HR Operations & Administration

• Execute daily Human Resources operations in partnership with the Director of People & Culture.
• Maintain employee personnel files and HR documentation.
• Coordinate new hire paperwork, onboarding, and offboarding.
• Maintain HR records and ensure compliance with company policies and employment regulations.
• Assist with HR reporting, audits, and recordkeeping.
• Maintain confidentiality of employee information.

• Assist employees with benefits, and HRIS questions.

Employee Support

• Serve as the first point of contact for employee questions regarding HR policies, benefits, payroll, and employment processes.
• Build positive working relationships with employees throughout the resort.
• Escalate employee relations concerns, investigations, accommodations, and disciplinary matters to the Director of People & Culture.
• Assist with preparing documentation related to coaching, corrective action, and performance management.

Training & Development

• Coordinate new hire orientation and ongoing training schedules.
• Track required compliance and operational training completion.
• Assist with leadership development programs and employee learning initiatives.
• Coordinate training materials, meeting logistics, and attendance records.

Employee Engagement

• Assist in planning employee appreciation events, recognition programs, celebrations, and wellness initiatives.
• Coordinate employee communications and bulletin boards.
• Support employee surveys, stay interviews, and engagement initiatives.
• Help reinforce Trailborn's Core Values and culture throughout the property.

Compliance & Safety

• Assist with I-9 administration, E-Verify, workers' compensation documentation, unemployment claims, and leave administration.
• Support OSHA reporting and workplace safety initiatives.
• Ensure HR processes remain compliant with federal, state, and local employment laws.
• Prepare documentation for audits and compliance reviews.

Operational Support

• Maintain a visible presence throughout the resort to support employees and department leaders.
• Assist with seasonal housing coordination and employee logistics.
• Support departmental scheduling, staffing initiatives, and operational projects as assigned.
• Perform additional administrative and operational duties to support the Director of People & Culture and resort leadership.

Qualifications

Education

• Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.

Experience

• 2–5 years of Human Resources, HR Coordinator, HR Generalist

• Hospitality or hotel experience preferred.
• Experience with ADP Workforce Now or similar HRIS/payroll systems preferred.

• Strong administrative, organizational, and customer service skills.

• Bilingual in English and Spanish strongly preferred, with the ability to communicate effectively with a diverse workforce in both verbal and written settings.

Knowledge, Skills & Abilities

• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and HRIS systems.
• Bilingual (English/Spanish) preferred.

Physical Requirements

• Ability to walk throughout the resort during the workday.
• Ability to lift up to 25 pounds occasionally.
• Ability to attend meetings and employee events across the property.
• Occasional evenings, weekends, and holidays may be required to support business needs.