Patient Access Rep II

Job Title: Patient Access Rep II

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000267211

Status: Hourly

Shift: Day

Pay Range: $21.72 - $27.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data.

As a Patient Access Representative II, a typical day might include:

• The Patient Access Representative II is responsible to greet all patients in a timely and friendly manner,
• A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,
• The Patient Access Representative II will determine registration status and financial clearance for patients as well as determine patient arrival location based on scheduled services,
• The Patient Access Representative II will monitor patient throughput and assist patients with the Welcome IPAD Kiosk process,
• The Patient Access Representative II will assist with the pre registration and financial clearance process,
• The Patient Access Representative II will demonstrate positive customer services relations to all patients, visitors and staff
• The Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts across the revenue cycle
• In addition to all responsibilities of the Patient Access Rep I, this position serves as a resource for team members, assists in system upgrades and workflow enhancements, and plays a key role in training and mentoring new staff
• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Utilizes the electronic medical record EMR system to determine and expedite patient throughput and the arrival process
• Verifies patient appointment, service location and provides clear direction to patients and visitors
• Ambassador of the IPAD & Kiosks Welcome process
• Coordinates and collaborates with the service department for scheduled and add-on visits
• Demonstrates proficiency in the entire preregistration, registration, and encounter clearance processes
• Meets all requirements and responsibilities of the Patient Access Representative 1 position
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre registration and or registration based on assigned work
• Obtains insurance information and initiates the verification and authorization process with providers, central access and service department
• Completes verification of coverage of all insurances and financial clearance
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• May perform other duties as assigned or directed by management
• Knowledge, Skills, & Abilities
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Responsible to review work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Maintains departmental standards of efficiency, accuracy and productivity
• Complies with organizational, facility, and departmental policies
• Maintains department productivity by asking for additional duties when patient flow permits
• Participates in creating a positive environment for patient and colleague satisfaction,
• Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training all training both formally assigned, newsletters, job aids, in services, staff meetings, huddles and facility assigned trainings,
• Ability to report to any assigned site as needed, including on short notice, to meet operational support and staffing need

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required
• Minimum of 1 year Hospital Based Patient Access experience

Preferred:

• Customer service experience
• Patient Access experience
• Medical terminology experience

Why You'll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.