PFS Support Specialist

Ann & Robert H. Lurie Children’s Hospital of Chicago is the largest pediatric provider in the region with a 140-year legacy of excellence. Its location is 680 Lake Shore Drive. General Summary Maintains all Revenue Cycle patient account records according to established systems that allow for efficient retrieval. Keeps current with all Laser document processing. Ensures that all billing audits are completed in a timely manner. Distributes daily bills, claims, and reports to various department teams and to management. Actively supports all the Revenue Cycle Department goals individually and as an effective team member. Essential Job Functions Files all documentation relating to patient demographic information, patient financial information, and cash processing information. Maintains Laser processing of record storage. Retrieves and distributes computer reports for the various Revenue Cycle teams and for management. Makes copies and faxes necessary information for Revenue Cycle teams. Controls the requests for, pick up of, and return of medical records. Processes incoming and outgoing office mail. Scans checks to Revenue Cycle bank lockboxes for Hospital and Physician Billing. Processes billing charges and credits as a result of the audits of patient bills. Prepares cash batches for posting to patients’ accounts. Contacts Insurance companies to set up ERA/EFTs. Handles subpoenas and other court‑ordered or attorney‑initiated requests for billing information. Completes requests for itemized bills. Processes all requests for office supplies, and maintains office supplies in a secure and orderly location. Knowledge, Skills and Abilities High school diploma or general education degree (GED), or two or three years related experience and/or training. Ability to operate standard office equipment (e.g., photocopy machine, facsimile machine, calculator). Knowledge of Microsoft Word, Outlook and Excel. Ability to work in a fast‑paced environment while providing a high level of quality customer service to team members, employees, management staff, in addition to external customers. Ability to enter or key high volumes of data rapidly and accurately. Analytical skills in order to identify incorrect errors. Knowledge of billing work flows to effectively understand and respond to inquiries. Excellent customer service skills; professional, self‑confident, dependable and a team player. Education High school diploma or general education degree (GED), or two or three years related experience and/or training. Pay Range $19.00 – $28.50 per hour. Benefits Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability, Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance; Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program Equal Employment Opportunity Statement Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. #J-18808-Ljbffr 10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago