Account Manager

Account ManagerThe Account Manager is responsible for managing client relationships and driving sales growth. In some territories, this position may oversee a team of service personnel and therefore requires the ability to balance strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery. This role will be managing the Atlanta, GA market.Essential Job Functions:Account ManagementBuild and maintain strong relationships with existing and prospective customersDevelop and execute sales strategies to achieve revenue and profitability targetsIdentify new business opportunities and expand market share within assigned territoryConduct sales and technical presentations with demonstrations to showcase RMC solutionsNegotiate contracts and manage customer expectations to ensure long-term partnershipsCreate customer solutions proposals including service, technology, and chemicals, along with professional presentationsStructure and communicate plans, progress, and results on a regular basis to the different RMC stakeholdersProvide market intelligence to marketing managementCreate and maintain sales activity pipeline according to existing company procedures, using CRM softwareProvide customer accounts with regular revenue re-forecasts vs original plansLead overall customer experience and coordinate as needed with local sales and service teamsDeliver business reviews including KPIs to customers, either in person or remotelyChampion safety awareness & compliance with RMC team, prospects and existing corporate accountsService ManagementLead and manage service technicians to deliver exceptional on-site customer supportCoordinate service schedules as needed, ensuring timely delivery of on-site services and solutionsTrain, mentor, and develop service team members to enhance technical and customer service skillsMonitor service team KPIs and provide feedback to ensure alignment with company standardsProvide guidance on troubleshooting equipment and chemical application issuesConduct on-site evaluations to ensure the effectiveness of implemented solutionsOversee inventory management and ensure service team members have the necessary tools and resourcesStay informed about industry trends, competitors, and emerging technologiesPerform similar/related duties as neededEducation/Special Licenses or Certification:Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)Valid driver’s licenseExperience:5+ years in Account/Service Management in sanitation / hygiene or scenting Sales and ServiceSkills:Able to build professional customer presentations using MS Office toolsSolution selling and negotiationAbility to understand P&L, with strong attention to detailCRM softwareCompetencies:Strategic agilityLeadershipBusiness acumenChange managementEffective listeningAbility to develop trust & relationshipsPriority managementEffective communication and interpersonal skillsProblem SolvingPhysical Requirements/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a hands-on field sales and service position that requires the majority of time spent in the field servicing customers and making sales calls to prospects. Additional requirements below.Ability to transport RMC chemical products and equipment (pushing, pulling, and lifting - approximately 50 lbs.).Travel is required and may include extended drive times and overnight stays based on assigned territorySit or stand for extended periods of timeWalking extended distances in a factory environment, sometimes on wet surfacesAbility to climb laddersEfficient use of hand tools for installing and servicing equipmentVisual acuity necessary to utilize a computer monitor and ability to operate general office equipment throughout the course of a normal workday