Intake Specialist

Job Description

Job Description

We are looking for a compassionate Intake Specialist to support families in Cleveland, Ohio as they seek access to community assistance programs. This full-time opportunity offers a possible Long-term Contract assignment and is ideal for someone who communicates with empathy, stays organized, and can guide applicants through each step of the intake process. The person in this role will help determine eligibility, answer questions clearly, and ensure information is documented accurately in support systems.

Responsibilities:

• Welcome and assist families seeking support services, creating a respectful and reassuring intake experience.

• Guide applicants through required forms and program steps, explaining documentation needs in a clear and approachable way.

• Review submitted information to help assess eligibility for assistance programs available to low-income households.

• Maintain accurate client records within content management and intake systems to support timely processing.

• Communicate with clients by phone or in person to answer questions, provide updates, and address concerns during the application process.

• Organize and manage case-related documents, including working with archived or microfilmed records when needed.

• Support daily intake workflow in a production-focused environment while meeting accuracy and service expectations.

• Experience supporting client intake, customer service, or application processing activities.
• Strong verbal communication skills with the ability to speak compassionately with families from diverse backgrounds.
• Ability to explain processes clearly and help clients complete applications accurately.
• Familiarity with document handling, record maintenance, and content management systems.
• Comfort working in a structured, high-volume environment with close attention to detail.
• Experience reviewing information for completeness and basic eligibility considerations.
• Reliable availability for a part-time schedule from Monday through Thursday.