Principal Solutions Architect

Role Description

BigPanda is seeking a Principal Solutions Architect to join our Professional Services team. This is a high-impact, customer-facing role focused on helping strategic enterprise customers design, implement, and realize long-term value from the BigPanda platform. You will serve as a senior technical advisor and hands-on architect, guiding customers through complex AIOps initiatives and helping them modernize incident management and service operations.

What you will do:

• Lead strategic customer engagements from discovery through implementation, adoption, and value realization
• Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives
• Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities
• Act as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements
• Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects

Qualifications

• 8+ years of experience in post-sales, technical architecture, consulting, or professional services roles
• Deep knowledge of monitoring, observability, ITSM, and incident response platforms
• Experience leading complex enterprise implementations with multiple stakeholder groups
• Ability to influence senior customer stakeholders and connect technical decisions to business outcomes
• Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments
• Comfort writing code in Python or Node.js for integrations, troubleshooting, or solution delivery
• Strong consultative communication skills across technical and non-technical audiences
• Track record of improving team practices through mentoring, reusable assets, or process development

Benefits

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #PandaParent support: Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture