Debt SetOff Operations Specialist V

JOB TITLE:
Debt SetOff Operations Specialist V

JOB #:
2957

DIVISION:
Court Services

HIRING SALARY:
$60,621.00 annualized

CLOSING DATE:
All positions are open until filled.

EMPLOYEE REFERRAL PROGRAM:
This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).

POSITION SUMMARY:
This is an essential position within the Consolidated Collections Unit and is primarily responsible for providing solutions for the enforcement of court-ordered financial obligations. This position will provide court users and other participating entities with crucial training and guidance on the Debt Setoff (DSO) program. The DSO Specialist reviews all payments received for DSO, manually splits payments, pays across multiple courts, and provides training weekly, both in-person and virtually. The position is responsible for developing, revising and maintaining the Debt Setoff (DSO) Program manual and training. The position monitors DSO activity and serves as the program coordinator between the Administrative Office of the Courts (AOC), Arizona Department of Revenue (DOR), Arizona Lottery, Arizona Department of Gaming, DSO participants, and the public. The DSO Operations Specialist also assists the DSO and FARE Financial Specialists with financial reporting analysis of collection programs and special projects as assigned.


Additional responsibilities include, overseeing court user accessibility and security of the TIP (Tax Intercept Program) and NPRS (Nationwide Public Records Search) applications; provide ad hoc reports for data clean-up or direct support for resolving court data issues or discrepancies; conduct frequent training for users virtually, in-person or a hybrid model; and provide second-level support for the Fines, Fees and Restitution Enforcement Program (FARE).

After an initial period of at least three months in person, this position may offer the ability to work remotely up to two days per week, based upon the department's business needs and continual meeting of expected performance measures.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

MINIMUM REQUIREMENTS:
The successful candidate will have a Bachelor's degree in social science, judicial management, criminal justice, justice studies, business management, or a related field and four years of related experience or the equivalent. Directly relevant experience may substitute for education.

This position requires excellent oral and written communication skills, teamwork and problem-solving skills, and experience providing virtual and in-person training to both large and small groups. This position also requires the ability to handle and prioritize multiple tasks and inquiries effectively, understand and interpret legislation, rules, administrative orders, policies and procedures, interpret legislation, rules, administrative orders, policies and procedures, and work effectively with judges, court staff and the public.

The preferred candidate will have knowledge of and/or experience with the Debt Setoff Program as well as experience with the Tax Intercept Program (TIP) software.


Travel level: up to 25%.

SELECTION PROCESS:
Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews. This is a Regular, Full-time, Exempt position.


BENEFITS:

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

RETIREMENT:

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer