Key Holder

Job Details

Job Location: Madison - Lakewood, OH 44107

Position Overview

The Part-Time Keyholder at Malley's Chocolates is a critical support role within the store, helping to maintain a positive customer experience, uphold store standards, and lead by example. As a trusted team member with opening and closing responsibilities, the Keyholder assists store leadership in enforcing policies and procedures and ensuring the store operates smoothly during every shift. This role is ideal for someone who is reliable, customer-focused, and eager to take on additional responsibilities while growing their retail experience.

Key Responsibilities

Quality of Work

Customer and Team Interactions

• Greet customers warmly and assist with enthusiasm and product knowledge.
• Create a welcoming and enjoyable shopping experience.
• Handle customer concerns professionally, working toward positive resolutions.
• Collaborate effectively with team members to maintain a friendly, supportive work environment.

Store Presentation

• Help maintain a clean, organized, and visually appealing store at all times.
• Restock shelves, straighten displays, and follow visual merchandising standards.
• Ensure store presentation reflects Malley's brand and product excellence.

Product Knowledge and Procedures

• Learn and demonstrate a strong understanding of Malley's products and current promotions.
• Provide informed recommendations and personalized service to customers.
• Follow all store procedures and uphold operational policies consistently.
• Support the Assistant and Store Manager in reinforcing policies and maintaining compliance among team members.

Attendance and Reliability

• Maintain regular attendance and punctuality.
• Stay engaged and focused during scheduled shifts, bringing a positive and dependable attitude.

Sales and Performance

Sales Skills

• Use suggestive selling techniques to highlight featured products, seasonal specials, and Founders Favorites.
• Deliver personalized service that encourages additional purchases and return visits.

Store Goals Contribution

• Understand how individual performance supports store success.
• Complete assigned tasks efficiently and accurately to help meet store objectives.

Autonomy and Initiative

• Take responsibility for assigned duties and complete them with minimal supervision.
• Seek out opportunities to support the team during busy times.
• Address minor issues independently and elevate when needed.
• Learn and assist with select manager-level responsibilities when appropriate (e.g., inventory checks, ordering, scheduling support).
• Assist with opening and closing the store, following checklists and securing the premises as directed by management.

Adaptability and Continuous Improvement

• Embrace feedback and use it to improve performance.
• Stay open to learning new procedures, systems, and products.
• Adapt quickly to changes in store priorities, schedules, or customer needs.
• Participate actively in training sessions and apply new knowledge effectively.

Teamwork and Dependability

• Contribute to a respectful, positive, and supportive team environment.
• Be reliable in both attendance and task completion.
• Help teammates as needed, especially during peak hours or special promotions.
• Show respect for store leadership and assist in enforcing store policies and procedures among peers.

Benefits

• Employee discounts on all Malley's Chocolates
• Flexible scheduling
• Opportunities for advancement and skill development
• Positive, team-focused work culture
• Participation in company recognition programs

Qualifications

• Previous retail, customer service, or cash-handling experience preferred.
• Strong interpersonal and communication skills.
• A proactive, team-oriented attitude.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Trustworthy and responsible with store keys and opening/closing responsibilities.