Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency is built around helping people — both in our community and within our team. What motivated me to become a State Farm agent was the opportunity to make a real impact while empowering employees to grow, succeed, and prosper in their careers. Every day, I enjoy being a trusted resource for our policyholders and creating an environment where our team feels supported and motivated.

The culture here is best described as exciting, results-driven, and balanced. We value independence, accountability, and high performance, while still protecting work-life balance. I focus on understanding what motivates each team member and use incentives, recognition, and clear expectations to help them reach their full potential — personally and professionally.

Giving back is a priority for us. Each year, we donate over $12,000 to local schools and sports organizations in the Leander and Liberty Hill communities. We also believe work should be fun and rewarding, which is why we celebrate wins with team dinners, lunches, happy hours, contests, Half-Off Fridays, and milestone celebrations like birthdays and work anniversaries.

For our team, we offer meaningful bonuses, opportunities to earn half-day Fridays, extra time off around the holidays, professional coaching and training, and even a cruise trip when we qualify for Ambassador Club. We actively invest in professional development through coaching and ongoing training to help our team continue to grow.

The people who thrive here are highly motivated, eager to help others, and driven to maximize both their earning potential and personal growth. What excites me most about adding new team members is watching them step outside their comfort zone, build confidence, and achieve success. At the heart of it all, this is a family-focused agency where we believe loving what you do truly matters.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with RYAN TORRES - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.