Call Center

Our client, a higher education institution in Greenville, SC, is seeking three (3) part-time staff members to support its Customer Care Team. These temporary roles provide front-line customer service and administrative support within a fast-paced call center and student services environment.


This position is ideal for individuals who are detail-oriented, reliable, and comfortable handling high-volume customer interactions and data entry.



Key Responsibilities

• Answer incoming calls and appropriately route or escalate inquiries to ensure coverage during peak call times and lunch hours
• Provide professional front-line customer service via phone and email
• Perform data entry and processing related to admissions and student records
• Download, review, and enter high school and in-state college transcripts received through Parchment
• Process pass/non-pass requests according to institutional guidelines
• Upload and manage legal presence documentation following approval
• Monitor and respond to shared public email inboxes in a timely and accurate manner
• Review and route internal escalation tickets to the appropriate staff
• Maintain accuracy, efficiency, and confidentiality in all assigned duties
• Perform additional administrative tasks as assigned

Required Skills & Qualifications

• Strong customer service skills with professional phone etiquette
• Excellent attention to detail and accuracy, particularly with data entry
• Ability to work efficiently in a high-volume environment
• Strong listening, problem-solving, and communication skills
• Basic computer proficiency, including email and standard office software
• Reliable, punctual, and able to work independently and as part of a team

Schedule: Approximately 25-30 hours per week

Hours: Monday-Thursday between 10 am - 3pm

Work Location: On-site, business casual environment

Compensation: $16 per hour


FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met.