Office Coordinator

Job Description

Job Description

Description:

Job Type

Full-time

Description

At Better Collision Centers, we're not just fixing cars. We're restoring trust, confidence, and peace of mind. We are one of the fastest growing collision repair companies in the United States, doubling revenue year over year for the past four years, with even greater growth on the horizon. Our people first culture ensures that teammates don't just clock in. They buy in.

As an Office Coordinator at Even Better in Charleston, you'll be the hub of daily operations, ensuring a seamless flow between customers, service advisors, and managers. You'll support the repair process behind the scenes, deliver outstanding customer service, and keep documentation and communications running smoothly.

Who We Are

Better Collision Centers is one of the fastest growing collision repair companies in the country, doubling revenue four years running. Our culture is the foundation of our growth.

Our Core Values

• Culture First Excellence
• Continuous Growth and Innovation
• Operational Agility
• Relentless Quality and Safety
• Empowered Team Ownership

The Role

• Greet customers and manage scheduling for appointments and walk-ins.
• Support Service Advisors and Managers with preparing and organizing repair files.
• Handle customer drop-off and pick-up, ensuring proper paperwork and authorizations.
• Provide timely repair updates and manage customer communications.
• Answer incoming calls and direct them appropriately.
• Support general shop needs when required, from office tasks to assisting teammates.

What We Need

• Prior experience in customer service, office coordination, or administration preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast paced environment.
• Comfort working in and around a shop setting, including physical activity when needed.
• A positive, professional demeanor and a commitment to accuracy and service excellence.

Compensation and Benefits

• Competitive base pay, commensurate with experience
• Up to 14 days PTO annually, prorated first year, available after 90 days
• 1 Floating Holiday upon hire
• Health, dental, and vision insurance
• Voluntary life insurance
• Short term and long term disability
• Career path into Customer Ambassador, Service Advisor, or Management roles

Requirements

• High school diploma or equivalent required; additional education preferred.
• Shop Office Environment.
• Must be able to lift up to 25 pounds at times.
• Must be able to sit, stand, and move throughout the office and shop as needed.