Admin Assistant

Job Description

Job Description

A1 Roofing Inc is a leading roofing company based in Mesa, Arizona. We specialize in providing top-quality roofing solutions for residential and commercial properties in the Mesa area and surrounding communities. With a strong commitment to excellence, customer satisfaction, and superior artisanship, we have established ourselves as a trusted name in the roofing industry.

With our office conveniently located in Mesa, Arizona, we are well-positioned to serve residential and commercial clients in the area.

As a company, we prioritize safety and professionalism. We are fully licensed, bonded, and insured, and our team follows strict safety protocols to protect both our employees and our clients' properties. We also emphasize ongoing training and professional development to stay up-to-date with the latest industry trends and best practices.

We are currently seeking a customer-oriented individual with exceptional interpersonal skills to join our growing mid-sized roofing company. As a valuable member of our team, you will be responsible for providing outstanding customer care experiences through phone and email interactions. The ideal candidate will have a delightful disposition, excel in customer service, and possess the ability to follow up on all customer needs. Additionally, proficiency in answering phones, entering information into QuickBooks and Excel, and effectively handling customer challenges is essential.

Key Responsibilities:

• Interact with customers over the phone and by email, ensuring delightful and positive experiences.
• Answer customer calls, schedule appointments, and handle customer inquiries promptly and efficiently.
• Send invoices in QuickBooks and maintain accurate records of transactions.
• Utilize Excel and Word to enter and organize data, create reports, and produce necessary documents.
• Collaborate with team members to create bids and follow up with customers accordingly.
• Facilitate interdepartmental communication, ensuring seamless coordination and keeping teams informed about clients and their needs.
• Demonstrate flexibility and adaptability by operating in various roles, including general communication (phone and email), report creation, bid creation, and supporting overall operations.

Requirements:

• Possess a delightful disposition and excellent interpersonal skills in all customer interactions.
• Proficient in phone and email customer communication.
• Experience with data entry in Excel and document creation in Word.
• Familiarity with QuickBooks, including invoice creation and inputting work orders.
• Ability to handle customer challenges effectively and provide appropriate solutions.
• Knowledge of the roofing/construction industry is a plus.
• Previous experience in the service industry is a plus.

Working Days:

Monday to Friday

Opportunities:

This position offers ample opportunities for career growth within our organization. As part of our team, you will have the chance to explore various roles and responsibilities. Every team member receives comprehensive training and is expected to operate in multiple capacities, such as general communication, report creation, bid creation, and supporting overall operations.

Compensation:

Compensation will be determined based on the candidate's demonstrated capability and will be promptly adjusted according to their proven contributions.

Bilingual candidates are encouraged to apply, as this will enable better communication with all employees.