Community Outreach Specialist

What We're Looking For HNTB is seeking motivated, community driven, and highly talented individuals to serve as Community Outreach Specialists for Port Authority’s Midtown Bus Terminal Replacement (MBTR) Program, a truly transformative public infrastructure initiative. This role will place you at the center of one of the most significant transportation redevelopment efforts in the region. What We're Looking For HNTB is seeking motivated, community driven, and highly talented individuals to serve as Community Outreach Specialists for Port Authority’s Midtown Bus Terminal Replacement (MBTR) Program, a truly transformative public infrastructure initiative. This role will place you at the center of one of the most significant transportation redevelopment efforts in the region. Community Outreach Specialists will support the Major Capital Projects Department (MCP), Government and Community Relations Offices for New York and New Jersey (GOCOR NY/NJ), and other Port Authority departments as part of the MBTR Program Management Team. Reporting to the Port Authority’s GOCOR NY/NJ teams, and MCP department, these professionals will serve as key public facing representatives for the Program. The selected candidates will oversee daily operations of the Community Outreach Office and function as liaisons between the MBTR Program and a wide range of stakeholders — residents, commuters, bus terminal users, elected officials, local businesses, community boards, advocacy groups, and partner agencies. Their work will help ensure that community voices are heard, concerns are addressed, while supporting the project’s goals and schedules, and engagement remains strong during Phase 1 of the project (with the potential to be extended through Phase 2). We are looking for outreach professionals who thrive in fast paced public infrastructure environments and bring a proactive, solutions-oriented approach to communication, issue resolution, stakeholder coordination, and measurable community engagement. This position may require attendance at evening or weekend community meetings and events with varying weekday hours as needed to ensure proper community engagement Local travel will also be required throughout Manhattan and parts of New Jersey. What You’ll Do Manage daily engagement operations of the Community Outreach Office, including walk-in engagement and response coordination for community inquiries and complaints, increasing community and commuter engagement participation and outreach visibility and ensuring timely responses and follow-up to public complaints and stakeholder inquiries. Field and track incoming concerns received through the project desk line, email correspondence, public meetings, and in-person interactions and coordinate concerns with the project’s logistics team. Maintain and regularly update stakeholder contact databases, complaint logs, outreach metrics, and engagement tracking reports. Prepare weekly and monthly reports summarizing stakeholder engagement, community concerns, complaint resolution, outreach activities, participation metrics, and upcoming initiatives. Maintain stakeholder databases and tracking systems and measure the effectiveness of outreach efforts in supporting project schedules, construction milestones, and key deliverables. Capture meeting minutes and action items for quarterly Port Authority Bus Terminal Advisory Council Meetings, monthly MBTR Community Construction Task Force Meetings, and other stakeholder meetings. Serve as a visible “boots on the ground” representative for the Midtown Bus Terminal Replacement Program and support issue identification and resolution in the field. Conduct recurring outreach activities within impacted residential buildings, local businesses, commuters, bus terminal users, bus carriers, community organizations, and advocacy groups impacted by Program activities. Develop and implement outreach initiatives designed to increase stakeholder engagement and outreach participation with goal of advancing the project’s schedule and deliverables. Organize and staff monthly mobile outreach office hours within elected official’s offices, public libraries, community boards, local businesses, advocacy organizations and other public-facing locations throughout Manhattan and New Jersey communities, as well as in the current Bus Terminal to build and strengthen relationships. Coordinate and support public meetings, stakeholder briefings, community information sessions, and outreach events. Prepare outreach materials including flyers, notifications, newsletters, presentations, handouts, displays, and digital communications. Publish routine community and commuter updates, construction notifications, and public information materials through print and electronic communication channels to community residents, businesses, elected officials, commuters, and other interested parties. Coordinate outreach activities with Port Authority departments including MCP, TB&T, Office of Media Relations, and Office of Diversity Equity and Inclusion (ODEI), as well as consultants, contractors, and bus operators. Support workforce development and community opportunity initiatives, including coordination of job fairs and community resource events. Assist MCP Department’s Logistics Office to monitor site stipulations and adherence to permit requirements as well as overall coordination on a multitude of activities within the Logistics office as they intersect with public facing activities. Work with MCP to provide support in updating the MBTR Project website by uploading advisories, presentation decks, outreach materials, and other relevant public‑facing content to ensure timely and accurate information is available to stakeholders. Perform other related outreach and stakeholder engagement duties as assigned. What You’ll Need Bachelor’s Degree or equivalent relevant work experience Demonstrated experience managing public outreach, stakeholder engagement, or community relations initiatives, preferably for large-scale construction, infrastructure, transportation, public-sector projects or similar front-facing experience representing organization’s goals, agendas, and deliverables. Familiarity with communities and stakeholders throughout Manhattan and Northern New Jersey Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook, Teams, Forms, as well as Constant Contact and Salesforce What You’ll Bring Familiarity with public meeting facilitation and stakeholder coordination Ability to manage multiple priorities and respond effectively in a fast-paced public-facing environment. Self-motivated with the ability to work independently and collaboratively. Strong written, verbal, organizational, and presentation skills. Ability to prepare presentations, outreach materials, flyers, newsletters, and meeting documentation. What We Prefer Bilingual candidates, particularly Spanish-speaking candidates, are preferred. Experience developing and implementing outreach and engagement strategies. Experience managing community complaint response and issue resolution processes. Understanding of public-sector ethics standards and professional conduct expectations Experience working with government agencies, elected officials, and public-sector leadership, consultants, and contractors. Additional Information Click here for benefits information: HNTB Total Rewards Click here to learn more about Equal Opportunity Employer/Disability/Veteran Visa sponsorship is not available for this position. #AS Locations: New York, NY The approximate pay range for New York is $83,008.49 - $124,512.74. Please note that the pay range provided is a good faith estimate for the position based on all selected locations within the state at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state. Notice To Third-party Agencies HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees. Job Type: Regular Full/Part Time: Full time Job Category: Program Management Group ReqID: R-31342 Equal Employment Opportunity & Disability Accessibility Statement HNTB provides a fair and equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, genetic information, citizenship status, or other status protected by law. The HNTB Companies ensure nondiscrimination in all programs and activities in accordance with Title VII of the Civil Rights Act of 1964. Any applicant with limited English proficiency or a qualifying physical or mental disability who believes they require a reasonable accommodation for any part of the application or hiring process should contact us at View email address on click.appcast.io or call View phone number on click.appcast.io for assistance. HNTB will make determinations on requests for accommodations on a case-by-case basis. Hearing and speech impaired individuals who seek assistance or accommodation in applying for a position via TTY, may dial 711 in the United States. Instruct the TTY operator to call View phone number on click.appcast.io and select option 5 for TTY service. Please indicate to the HNTB agent that you are a candidate seeking assistance in the job application process. Please note that The HNTB Companies will not accept any resume submitted via this email address. To properly submit your application to the HNTB Companies, and to ensure that our recruiters have immediate access to your resume/CV, please search our open positions online, and apply directly through our careers website. Thank you for considering HNTB for your career opportunities. Affirmative Action Policy Statement HNTB has implemented the following policy as part of its longstanding commitment to compliance with all applicable affirmative action requirements. HNTB agrees to post in conspicuous places, available to employees and applicants for employment, this Affi… HNTB is a federal contractor subject to Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (“Section 4212”) and Section 503 of the Rehabilitation Act of 1973, as amended (“Section 503”). Accordingly, it is HNTB’s policy to take affirmative action to employ and advance in employment protected veterans (disabled veterans, recently separated veterans, Armed Forces Service Medal veterans, or active‑duty wartime or campaign badge veterans) and individuals with disabilities at all levels of employment, including the executive level. HNTB also will provide reasonable accommodation to known physical or #J-18808-Ljbffr