Bilingual Customer Service Specialist

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #5489, located at: 6465 Village Ln, Macungie, PA 18062-8474, 7720 Main St, Fogelsville, PA 18051-1630, 4690 Broadway, Allentown, PA 18104-3214, 2241 Macarthur Rd, Whitehall, PA 18052-4528.