Patient Services Scheduler

Patient Services Scheduler

Coordinates patient scheduling activities including appointments, procedures, and exams for one VHPCHC service line. Provides excellent customer service while assisting patients, physician offices, and staff with scheduling needs and appointment coordination.

Location: Patient Resource Center, Valley Health Partners, Allentown, PA

Education

• High School Diploma or GED required.
• Associate's Degree in Business, Healthcare Administration, Public Health, or related field, preferred.

Experience

• No prior healthcare or scheduling experience required.
• Customer service experience is a plus.

Needed Knowledge, Skills, and Abilities

• Strong communication and customer service skills.
• Ability to learn scheduling systems and electronic medical records (EMR).
• Ability to work in a fast-paced environment while handling multiple tasks.
• Attention to detail and accurate data entry skills.
• Professional and courteous phone etiquette.
• Bilingual English/Spanish preferred but not required.
• Ability to maintain strict confidentiality.
• Basic computer and Microsoft Office skills.

Benefits

• Choice of medical, dental, and vision plans with great coverage at very affordable rates.
• 403b Retirement Plan with generous company match
• Paid Time Off for holidays, vacation, sick & personal days
• Employee Assistance Program
• Tuition Reimbursement

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.