Service Advisor

Service Advisor

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 11 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Benefits:

• Sick/PTO
• Paid Holidays
• Competitive Wage
• Generous 401k match.
• Medical, Dental, Vision
• Employee Referral Bonus
• Company Paid Life Insurance
• Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance
• A supportive, team-driven work environment where your contributions matter

Service Advisor Job Summary:

The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must. The Service Advisor may need to open and close the shop as well when the Service Manager is off.

Responsibilities:

• Access vehicle problems and services needed by listening to customers description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
• Verify warranty coverage and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment including deductibles.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
• Maintain customer rapport by explaining estimates and keeping customers informed of their vehicles repair status on a daily basis.

Requirements:

• Previous customer service experience.
• Computer and point-of-sale proficiency.
• Organizational and record-keeping skills.
• High school diploma, GED, or equivalent.
• Valid drivers license with an acceptable driving record.
• 2-plus years of experience in a service advisor role strongly preferred.

Why Join Bentley Truck Services?

• 35 Years of Industry Experience: For over 35 years, Bentley Truck Services has been a trusted provider in the medium and heavy-duty truck industry. We offer the stability of an established organization with a clear direction for future growth.
• Family-Owned and Operated : As a family-owned business, we value integrity, accountability, and long-term relationshipsboth with our customers and our employees.
• Supportive Environment : We will invest in your development and provide the tools needed for your success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.