Executive Assistant & Customer Support

Job Description

Executive Assistant & Customer Support

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Location: Hamilton Township, NJ

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Employment Type: Full-time, on-site

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Salary: $45,000-$55,000 per year, BOE

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Additional Schedule Requirement: One hour of evening customer support, 6–7 p.m., Sunday through Thursday , in addition to regular office hours (6 hours onsite, flex between 8a - 4p)

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About DMI Appliance Group

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Dynamic Marketing Inc. (DMI Appliance Group) is an established appliance buying group cooperative company based in Hamilton, New Jersey. We support independent retailers through reliable distribution, responsive service, and strong business partnerships.

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We’re looking for an organized, dependable professional who enjoys helping people, keeping things on track, and working across teams.

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About the Role

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The Executive Assistant & Customer Support position combines administrative support for senior leadership with day-to-day assistance for our members and customers. You’ll coordinate meetings and travel, prepare documents, manage follow-up, and help customers resolve questions efficiently and professionally.

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Success in this role requires clear communication, attention to detail, sound judgment, and the ability to balance planned work with incoming requests.

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Key Responsibilities

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Executive & Administrative Support

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• Manage executive calendars, schedule meetings, and coordinate travel arrangements.
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• Prepare correspondence, presentations, reports, and meeting materials.
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• Process expense reports, track approvals, and maintain accurate records.
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• Coordinate internal and external meetings and follow up on action items.
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• Screen and direct incoming communications.
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• Handle confidential information with discretion and professionalism.
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• Assist with daily office operations and special projects.
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Customer Support

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• Respond to member questions by phone and email with patience and professionalism.
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• Assist with order inquiries, account questions, and navigating company systems.
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• Work with internal departments to resolve issues and provide timely updates.
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• Document requests, track outstanding issues, and follow through to resolution.
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• Recognize issues that require additional assistance and escalate them appropriately.
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• Provide evening customer support from 6–7 p.m., Sunday through Thursday night .
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Qualifications

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• Previous experience in administrative support, executive assistance, customer service, or a related role.
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• Strong written and verbal communication skills.
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• Excellent organizational skills and the ability to prioritize multiple responsibilities.
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• Accuracy and attention to detail when preparing documents, processing expenses, and maintaining records.
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• A professional, patient approach to customer questions and problem-solving.
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• Ability to work independently, exercise good judgment, and protect confidential information.
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• Proficiency in Microsoft Office or Google Workspace, with the ability to learn new systems quickly.
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• Availability to work on-site in Hamilton Township, NJ, and cover the required evening support schedule.
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• Experience in wholesale, distribution, or the appliance industry is a plus.
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• High school diploma required; an associate or bachelor’s degree is a plus.
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• Must be able to work on-site in Hamilton, NJ, and be willing and able to drive to our warehouse on the other side of town as needed.
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