Account Manager

Account Manager Opportunity At Sway Creative LabsSway Creative Labs is seeking a dynamic, detail-oriented Account Manager who excels in a fast-paced creative environment and takes ownership of client success. This position is perfect for someone with proven agency experience who enjoys strategic thinking and thrives as the central hub connecting client vision with exceptional creative output.You'll become part of a dedicated team committed to delivering outstanding work through innovative thinking and precise execution, overseeing comprehensive campaigns across broadcast, digital, and print from initial concept to final delivery.What You'll OwnCross-Platform Account Oversight:Take full ownership of client accounts spanning broadcast, digital, and print initiatives, embracing new challenges with enthusiasm and adaptabilityOversee diverse project portfolios from simple microsite developments and ongoing retainer work to complex integrated campaigns with media supportManage comprehensive production workflows including video shoots, web development projects, print production, and media coordinationFunction as the central point of contact connecting clients, external vendors, and internal creative teamsClient Relationship Excellence:Maintain exceptional client service as the knowledgeable, professional primary connection between clients and our creative teamFacilitate strategic account meetings with internal staff, clients, and vendor partners while proactively identifying upcoming needs and project requirementsCultivate long-term client partnerships that transcend individual campaign boundariesProject Strategy & Implementation:Provide strategic counsel and innovative solutions for client objectives while partnering with our creative and technical specialistsEstablish comprehensive project parameters, timeline frameworks, and budget structures derived from creative strategies and client requirementsOversee detailed project timelines ensuring adequate milestone planning with appropriate review periods and revision cyclesMonitor ongoing project development through systematic check-ins, implementing course corrections as neededAgency Development & Excellence:Share expertise and insights to enhance agency-wide processes through strategic discussions with leadershipDemonstrate agility and continuous learning when encountering unfamiliar challenges while maintaining complete project oversightOversee account finances with accuracy, maintaining precise alignment between projected and actual project costsWhat We're Looking For:Core Qualifications:3-5 years of proven success in agency account management or client-focused production environmentsDemonstrated competency in at least two key areas: digital marketing, print production, and broadcast mediaStrong grasp of complete campaign lifecycles across diverse media platformsTrack record managing complex, multi-disciplinary campaigns with cross-departmental coordinationDirect experience developing project documentation, budget planning, and detailed timeline creationSolid understanding of creative and technical processes for digital and traditional media applicationsEssential Characteristics:Strategic Client Advocacy: You instinctively develop solutions that advance client interests before seeking guidanceCreative Collaboration: You recognize exceptional creative work and understand how to facilitate its developmentInfluence Without Authority: You successfully coordinate teams and manage resources through persuasion and expertiseOperational Enhancement: You spot workflow inefficiencies and actively propose systematic improvementsClient Partnership: You view client relationships as long-term investments requiring personal commitment and accountabilityAdditional Assets:Hands-on experience with pre-production planning and on-location shoot managementBackground managing broadcast production timelines and external vendor relationshipsKnowledge of media planning principles and campaign performance optimizationPrevious account experience with travel/tourism, entertainment, or consumer packaged goods clientsWhat Success Looks Like:By your first anniversary, clients will specifically ask for your involvement in their most critical initiatives. Creative professionals will seek collaboration on your accounts because they recognize your ability to create optimal working conditions. You'll have implemented meaningful operational improvements benefiting the entire organization, and senior leadership will entrust you with our most sophisticated client partnerships.Recent Project Examples You'd Manage:Integrated Brand Launch: Orchestrating commercial video production, custom website development, comprehensive print materials, and social media implementation—ensuring cohesive brand presentation across all consumer touchpointsMulti-Territory Campaign: Coordinating localized marketing execution across different geographic markets with distinct approval workflows and regulatory requirementsDigital Platform Transformation: Overseeing complete website reconstruction with advanced functionality, strategic content development, and analytics integration while sustaining current marketing initiativesWhy Sway Creative Labs:Join an independent creative agency where your account stewardship directly influences client outcomes and business growth. We value professionals who approach account management as strategic consultation—helping clients achieve business success while fostering meaningful professional relationships.Our Account Managers collaborate directly with agency ownership while building comprehensive knowledge across contemporary marketing disciplines. You'll enjoy significant professional autonomy while receiving robust support to consistently deliver outstanding client results.What We Offer:Complete benefits coverage: Medical, dental, retirement planning with company matching, and ongoing professional development investmentWork-life flexibility: Remote work options with periodic face-to-face client engagements and production shootsCareer advancement: Defined progression pathways with personalized mentoring from agency leadershipClient diversity: Experience spanning multiple industries and project scales, from startup ventures to established market leadersCollaborative environment: Culture emphasizing thoughtful strategy, creative excellence, and authentic teamwork