INTERVIEWING CLERK OPS

Interviewing Clerk Ops - 60932864

This full-time OPS position is with the Economic Self Sufficiency Program Customer Service Centers and will be responsible for interviewing applicants to determine type of services and public assistance needs, both over the phone and in person and assisting customers in the Service Center Lobbies.

Some of the duties of the Interviewing Clerk include explanation of eligibility of applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, answering the phone, using photocopy machine, scanner and other office machines.

Minimum Qualifications:

• A high school diploma or its equivalent and two years of clerical or public contact experience. College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.
• Preference: Bi-lingual and able to speak, read and write in Spanish/English or Creole/English language.

Knowledge, Skills and Abilities:

• Bi-lingual and able to speak, read and write in Spanish/English or Creole/English language.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter data accurately into a computerized system.
• Navigate through computer screens, and complete and review basic computer documents and other forms.
• Knowledge of basic arithmetic.
• Prepare, clear, concise and accurate records and other documentation.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Be proficient in the use of the computer including exceptional typing skills.
• Follow written and oral directions and instructions.
• Plan and organize to ensure work is completed in accordance with regulations relating to eligibility and timeliness.

Location: Hillsborough or Pinellas Counties - Applicants interested in working in counties other than Hillsborough or Pinellas County will need to apply for positions advertised for those specific areas on the People First System.