Junior Account Manager

Job Description

Who We Are

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We are a fashion-forward housewares company looking for the best and brightest to join our talented team in the heart of New York City. We pride ourselves on bringing the best to market, being a great place to work, and always striving to improve. Sound like somewhere you want to build your career? Keep reading to learn more about us!

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We manufacture and sell kitchenware, hydration, and lifestyle products for a wide range of retailers – from national chains around the world to independent shops throughout the US. Over the last 13 years, we are proud to have built an incredible and diverse team across our offices worldwide. As our business continues to grow, we are searching for passionate and talented candidates to join our Account Management team.

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Who You Are

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You’re an entrepreneurial-minded individual looking for an opportunity to learn, grow, and take on increasing responsibility. You thrive in a fast-paced environment that keeps you motivated, organized, and on your toes. You have previous experience as a Junior Account Manager, Sales Coordinator, or a related role, ideally within the housewares, consumer products, or retail industry.

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You are collaborative, detail-oriented, highly organized, efficient, and creative, with an eye for product, color, and design. You can effectively prioritize your workload, manage multiple projects at once, and meet challenging deadlines. You’re a proactive problem solver who is eager to learn, comfortable taking ownership, and willing to take calculated risks. You enjoy working across different areas of the business and are comfortable traveling domestically and internationally as

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needed.

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The Role

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We are looking for a Junior Account Manager to join our growing Account Management team. In this role, you will support the Senior Sales Manager and Director of Sales with account management, administrative responsibilities, product development, and execution of customer programs.

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You will work closely with customers, overseas factories, and cross-functional internal teams. The ideal candidate is detail-oriented with the ability to manage multiple priorities and help drive projects from initial concept through final execution.

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Responsibilities

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• Support the Senior Sales Manager and Director of Sales with day-to-day account management, administrative responsibilities, and execution of customer programs
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• Maintain accurate customer account information, product details, pricing, and program updates across internal files and systems
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• Complete and monitor item setup forms, new item paperwork, product specifications, and other required account documentation in customer portals
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• Run and review inventory lists and allocation reports to support account needs, product availability, and order planning
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• Maintain and organize product photography logs, ensuring images and product information are accurately tracked and up to date
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• Support showroom and customer meeting preparation, including agendas, product/sample organization, recaps, meeting notes, and follow-up tasks
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• Manage multiple customer projects and product development initiatives from concept through final execution
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• Work cross-functionally with the Operations team to monitor PO status, shipment timelines, and delivery dates
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• Review purchase orders for accuracy and coordinate with Production or Operations to address discrepancies and required changes
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• Coordinate sample logistics for customer meetings and submissions, including requests, shipments, tracking, organization, and delivery
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• Support all stages of product development, including revisions, approvals, and final submissions
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• Review product samples for quality, construction, functionality, color, materials, and overall execution
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• Communicate clear product direction and customer feedback to overseas factories and cross-functional partners
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• Negotiate competitive costs, minimum order quantities, packaging requirements, and other program details with factories
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• Manage communication between key clients and internal teams, including Design, Product Development, Sourcing, Production, and Operations
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• Resolve customer issues and complaints in a timely and professional manner
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• Demonstrate ownership by independently identifying, troubleshooting, and resolving issues as they arise
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• Develop and prepare presentations for account meetings and line reviews
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• Collaborate with Design and Sales on select projects to help curate prints, patterns, Pantone colors, and seasonal design direction for customer assortments
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• Identify new product opportunities and assortment recommendations based on customer needs, market trends, competitive activity, and retailer voids
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• Build and maintain strong, long-lasting client relationships
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• Attend customer meetings alongside the Sales Manager as needed, with occasional travel required
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Skills

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• 1-2 years of experience as a Junior Account Manager, Sales Coordinator, or a related role
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• Experience supporting product development and managing multiple projects simultaneously
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• Strong analytical, organizational, and problem-solving skills
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• Basic understanding of product costing, margins, retail pricing, and target costs
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• Strong presentation skills for creating clear, compelling customer-facing materials
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• Ability to work effectively with cross-functional teams, including Sales, Design, Product Development, Sourcing, Operations, and overseas factories
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• Strong attention to detail with an eye for product quality, color, packaging, and overall execution
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• Proactive and self-directed with the ability to independently manage responsibilities
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• Able to multitask, prioritize, and manage time efficiently in a fast-paced environment
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• Strong negotiation skills to effectively balance cost, quality, and customer expectations
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• Highly organized, goal-oriented team player with an eagerness to learn
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• Excellent verbal and written communication skills
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• Understanding of retailer accounts and the broader retail landscape
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• Proficiency in Microsoft Office, particularly Excel and PowerPoint, Canva, and AI tools, with the ability to adapt to new technologies
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• BA/BS degree in Business Administration, Sales, Product Development, Buying/Merchandising, or a related field
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Benefits:

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• Competitive compensation based on experience
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• Generous performance-based bonuses and annual compensation reviews
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• Health, dental, and vision insurance
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• 401(k) with company match
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• Fully stocked open kitchen with snacks and freshly ground gourmet coffee
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