Italian-Speaking Account Manager

Job Description

About QNY Creative

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QNY Creative is a New York-based, full-service creative and marketing agency specializing in brand strategy, digital marketing, advertising, social media, influencer marketing, and integrated campaigns. We partner with leading international and U.S. brands to build meaningful connections with consumers and drive measurable business results.

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We are looking for a highly organized, analytical, and proactive Italian-Speaking Account Manager to join our growing team.

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This role is ideal for someone who thrives at the intersection of client relationships, project management, marketing strategy, and performance analytics. You will serve as a key liaison between our clients and internal teams, ensuring projects move forward efficiently, deliverables meet expectations, and clients receive exceptional service.

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This is not simply a client relationship role. We need someone who can own accounts, interpret data, build compelling presentations, and drive accountability across teams.

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Key Responsibilities

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Client Relationship & Account Management

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• Serve as the primary point of contact for assigned client accounts, managing day-to-day communications in both English and Italian.
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• Build strong, trusted relationships with clients, understanding their business objectives, marketing priorities, and expectations.
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• Lead client meetings, present campaign updates, communicate recommendations, and manage follow-ups.
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• Translate client feedback and business needs into clear, actionable direction for internal teams.
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• Proactively identify opportunities to improve account performance, client satisfaction, and operational efficiency.
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Project Management & Team Coordination

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• Manage multiple accounts, projects, timelines, and deliverables simultaneously.
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• Coordinate across creative, social media, paid media, influencer, production, and strategy teams.
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• Establish clear ownership, deadlines, and accountability for all assigned projects.
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• Track project progress, anticipate potential roadblocks, and proactively resolve issues before they affect delivery.
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• Lead internal status meetings and maintain accurate project documentation, action items, and follow-ups.
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• Ensure client commitments are met on time, within scope, and to agency standards.
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Reporting, Analytics & Performance Insights

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• Develop and maintain recurring client reports, marketing performance dashboards, and campaign recaps.
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• Analyze marketing KPIs across digital advertising, social media, influencer campaigns, and other marketing initiatives.
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• Work confidently with spreadsheets, performance metrics, and campaign data to identify trends and opportunities.
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• Transform data into meaningful insights, strategic recommendations, and actionable next steps.
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• Ensure reporting accuracy, consistency, and timely delivery.
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• Track account budgets, campaign pacing, and deliverables in collaboration with internal teams.
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Presentations & Strategic Communication

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• Create polished, client-ready presentations, campaign reports, proposals, and strategic recommendations.
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• Demonstrate advanced proficiency in Canva, PowerPoint, and Google Slides.
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• Present complex information and marketing performance data in a clear, compelling, and visually engaging manner.
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• Develop meeting agendas, recap documents, and executive summaries that clearly communicate priorities, results, and next steps.
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• Confidently lead presentations and discussions with clients and internal stakeholders.
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Qualifications & Requirements

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Required

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• Fluency in Italian and English , both written and spoken.
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• Must be currently based in the United States .
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• Minimum 3 years of relevant professional experience in account management, client services, or project management, preferably within a marketing, advertising, or creative agency.
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• Demonstrated experience managing client relationships and coordinating cross-functional teams.
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• Strong organizational skills with exceptional attention to detail, follow-through, and accountability.
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• Proven ability to create professional client presentations, reports, and marketing performance summaries.
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• Proficiency in Canva, Microsoft Excel, Google Sheets, PowerPoint, and Google Slides .
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• Ability to analyze campaign performance data and communicate insights and recommendations.
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• Excellent written and verbal communication skills, including confidence presenting to clients.
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• Ability to manage competing priorities and deadlines in a fast-paced agency environment.
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• Strong problem-solving skills, initiative, and ability to work independently.
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Preferred

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• Experience with project management platforms such as Monday.com, Asana, or similar tools.
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• Familiarity with Meta Ads Manager, Google Analytics, Google Ads, and social media reporting platforms.
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• Experience supporting integrated marketing campaigns across digital, social, influencer, and paid media.
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• Experience working with Italian or European brands entering or expanding in the U.S. market.
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• Understanding of marketing budgets, campaign performance metrics, and client reporting.
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What Success Looks Like

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• Clients feel confident, informed, and supported.
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• Internal teams have clear priorities, ownership, and deadlines.
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• Projects move forward without constant oversight or follow-up.
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• Reports are accurate, insightful, and delivered on time.
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• Presentations tell a compelling story supported by meaningful data.
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• Potential issues are identified early and resolved proactively.
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• Every client interaction reinforces QNY's commitment to strategic thinking, creativity, and excellence.
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Who We're Looking For

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We value individuals who take ownership, think ahead, and bring solutions rather than simply identifying problems.

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The ideal candidate is equally comfortable managing a detailed project tracker, analyzing campaign performance, building a polished presentation, and confidently leading a client meeting in Italian or English.

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You should be someone who is highly accountable, detail-oriented, resourceful, and capable of managing accounts with minimal supervision .

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How to Apply

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Please submit your resume and a brief introduction outlining your relevant account management experience and Italian-language proficiency to View email address on ziprecruiter.com.

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Shortlisted candidates may be asked to complete a practical assessment involving client reporting, data interpretation, project coordination, and presentation development.

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• QNY Creative is an equal opportunity employer committed to building a collaborative and inclusive workplace.
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