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Technical Helpdesk Specialist — Ticketing & Stakeholder Support

Ivyhill Technologies LLC

A technology services provider located in College Park, MD is seeking a Technical Information Specialist to support a helpdesk. The role requires managing inquiries from stakeholders, resolving technical issues, and utilizing customer service skills. Candidates should have at least a High School Diploma and three years of relevant experience, preferably in a call center environment. Competitive benefits are also offered. #J-18808-Ljbffr Ivyhill Technologies LLC

Vacancy posted 21 hours ago
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