Technical Helpdesk Specialist — Ticketing & Stakeholder Support
Ivyhill Technologies LLC
A technology services provider located in College Park, MD is seeking a Technical Information Specialist to support a helpdesk. The role requires managing inquiries from stakeholders, resolving technical issues, and utilizing customer service skills. Candidates should have at least a High School Diploma and three years of relevant experience, preferably in a call center environment. Competitive benefits are also offered. #J-18808-Ljbffr Ivyhill Technologies LLC
- ...and data-driven decision support to deliver measurable... ...Description: The Technical Support / QA Specialist ensures high-quality delivery... ..., PMO leadership, and stakeholders to ensure consistent... ...first line of defense for helpdesk ticket triage , routing issues...Suggested
- ...Senior Technical Support Specialist ID 2025-9369 Type Full Time W/Benefits Ret... ...executives, senior leadership, and VIP stakeholders. This role ensures optimal... ...explanations. Maintain accurate ticketing, documentation, SOPs, and knowledge...SuggestedFull timeRemote work
- ...has an immediate need for Technical Information Specialists (TIS) for our project... ...qualified candidates will support a helpdesk by addressing inquiries... ...manner, open a helpdesk ticket to record the inquiry details... ...documenting / resolving stakeholder inquiries or problems....SuggestedTemporary workWork at officeImmediate start
$65k - $85k
...Technical Support Engineer, Associate The Technical Support Engineer, Associate provides advanced... ...), CMS engineering teams, security stakeholders, and third-party vendors to ensure... ...and improve platform stability. Ticketing, Knowledge Management & Tooling...SuggestedWork experience placementLocal areaImmediate start- ...Administrator & Tier 1 Support Analyst (SDLCNext)This... ...Support Tier 1 Helpdesk and Jira Admin supports... ...working with multiple stakeholders, including program leadership... ...; triage tickets, maintain SLAs, and meet... ...fixesAbility to translate technical details and execution...SuggestedRemote work
$69.4k - $158k
Technical Support Specialist The Opportunity: Join a mission‑driven team supporting the Army National Guard... ...Experience maintaining ticketing workflows and document actions clearly... ...-(***) ***-**** or sending an email to helpdesk@bah.com. This option is reserved only...Full timeContract workPart timeWork at officeLocal areaRemote work$24.95 - $63.65 per hour
...building out a complete platform supporting modernized, automated... ...provide patient care. As a Sr Technical Support Engineer, your primary... ...Support Use of ticket logging system - Remedy, ServiceNow... ...issues, ensuring all relevant stakeholders are involved in live...Hourly payTemporary workWork experience placementImmediate startFlexible hoursShift work- ...We are seeking a Customer Support Analyst. Support Analysts... ...LearningBuilder. You’ll combine hands-on technical support, thoughtful problem... ...portfolio, including support ticket evaluation of time and effort... ...language to non-technical stakeholders. Coordinate work across...Work at office
$57k - $96k
...Technology services to government clients in support of critical mission needs. Delivering a... .... Maintain and apply Security Technical Implementation Guides (STIGs) compliance... ...Document and report on remediation progress, ticket closure, and mitigation activities to...Hourly payContract workTemporary workWork experience placementWork at officeRemote workRelocation package$20 - $22 per hour
...Technical Support Representative Level I Job Locations US-MD-Bethesda Requisition... ...handle incoming phone calls and support tickets, manage access credentials, configure... ...applications Previous call center, helpdesk, and/or customer service experience preferred...Temporary workWeekend work$23.5 - $25.5 per hour
...seeking a Service Desk Specialist to join the team for a... ...to provide Tier 1 support for our DOJ OJP customers... ...escalation processes to route tickets to the appropriate... ...new skills to ensure technical competency to assist... ...with customers, stakeholders, and technical specialists...Hourly payTemporary workWork at officeLocal areaRemote work$45k - $55k
Technical Support Specialist - Level 1 Port Cyber Corporation, Kensington, Maryland, United States - Customer Service About this position Port Cyber... ...so that effective troubleshooting can begin when the ticket is assigned. Tier 1 Issue Resolution - For simple day-to-day...Work at officeLocal areaRemote workRelocation- ...experienced help desk professional that will support a variety of users with complex problems... ...to a team to provide customer support, ticket tracking and resolution, and... ...Enterprise (CADE) leadership and cost community stakeholders to identify operational and application...Full timeTemporary workFor contractorsFlexible hours
$54k - $80k
...The Application Analyst in Customer Support plays a pivotal role at Relativity, offering specialized technical support across a specific product... ...daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product...Remote workShift workAfternoon shift$65k - $70k
Overview As a Principal Technical Support Specialist, you serve as a highly experienced individual contributor and technical leader within the Tier... ...email/DNS), SauceLabs (cross-browser testing) Jira — Bug ticket creation, severity/priority assessment, known issue...Hourly payRemote workFlexible hours$54k - $80k
Relativity is seeking an Application Analyst in Customer Support to provide technical support and troubleshoot issues. This role involves engaging... ...in customer support. Responsibilities include managing tickets in Salesforce and collaborating with team members to enhance...Remote job- Turnitin, LLC is seeking a Tier 3 Support role to act as a primary escalation point between... ...engineering. This position involves technical problem-solving, database handling, and... ...technical information for various stakeholders. A remote-first culture is emphasized,...Remote job
- ...the world’s leading stakeholder strategy firm, with approximately... ...and integrated support with offices in the... ...as an IT Support & Helpdesk Specialist (all genders) Your... ...in person), process tickets, and manage the internal... ...technologies. Technical Proficiency: You have...Work at officeImmediate startRemote workWorldwideFlexible hoursShift work2 days per week
- ...interact with client-side stakeholders to address complex organization... ...and provide on-demand technical solutions. We need someone... ...resolving Tier 2 & 3 technical support via screen sharing apps and... ...systems - Familiar with helpdesk ticketing systems such as Zendesk -...Full timeContract workWork at officeRemote workFlexible hours
- ...Technical Language Support Specialist JTG is currently seeking a Technical Language Support Specialist for an immediate full-time position The Technical Language Support Specialist will work with linguistic experts to format language reference and teaching materials...Full timeImmediate start
$21.97 - $42.88 per hour
...Job Description Support Engineer - Oracle Health Locations... ...will provide functional and technical support for the Oracle Health... ...and support to internal stakeholders on escalated customer situations... ...help desk environments, or ticketing systems ~ Ability to work...Hourly payTemporary workFlexible hoursWeekend work3 days per week$114.6k - $252.1k
Job ID314517Job Title: Application Support SpecialistJob Category: Information TechnologyTime... ...to work with a seasoned team of technical professionals providing full life-cycle... ...independently and effectively with the users, stakeholders, and other team members.Reside within a...Contract workWork experience placementLocal areaImmediate startRemote workFlexible hours$59.27k - $74.08k
...Guam, and 21 other countries. The Meeting Services & Technical Support Specialist provides foundational technical support for end users while... ...new employees. Log, track, and resolve help desk tickets in a timely manner. Escalate complex issues to senior IT...Temporary workInternshipWork at officeRemote workFlexible hours$30 - $33 per hour
...Title: eCommerce Sr. Product Support Analyst Location:... ...SMEs) as appropriate, using a ticketing system to log issues/resolutions... ...business portal, website, and technical issues. · Walks customers through... ...preferred. · Previous helpdesk experience is strongly preferred...Hourly payContract workFor contractorsWork experience placementWork at officeLocal areaRemote workMonday to Friday- ...Job Description Position: Help Desk Specialist - T3 Assist Helpdesk Manager by providing oversight and guidance... ..., MED applications, Service Now ticketing system, and asset tracking Manage... ...software and operating systems. Provide support to office and remote users using...Remote jobWork at office
- ...Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer. The Helpdesk III/VIP... ...all VIP support requests within ServiceNow and create tickets as necessary. They provide tailored IT configurations and...Work experience placement
- ...Business/System Support Analyst Do you want to work for a company that cares about... ...as a key liaison between business stakeholders, technical teams, and end users, translating business... ...requests, and enhancements using a ticketing system Develop and maintain user guides...
- ...Technical Support Specialist Provides ongoing technical support and maintenance of production and... ...analyze, and respond to assigned Tier 1 tickets to ensure timely response,... ...like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email...Contract workWork at officeRemote work
- ...The Systems Operations & Application Support Specialist will support PCI Professional Service'... ...Support Specialist provides advanced technical leadership and hands-on support across... ...and coordination with CDC cybersecurity stakeholders Provide technical input to System Assessment...Contract work
- A leading IT support company in Washington, D.C. is looking for qualified candidates for a Level 1 support role. The ideal candidate will... ...assistance via phone, email, and in person, resolving support tickets promptly, and administering user accounts in Active Directory....Remote job
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