CRM Analytics Specialist - Omnichannel Insights

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

RESPONSIBILITIES

Measure and optimize CRM campaigns across email, push, app, and SMS communications Partner with CRM marketers to test messaging, cadence, offers, and channel mix Analyze customer behavior across store and digital touchpoints with particular focus on CRM analytics and its impact on repeat purchase rate and engagement Analyze CRM marketing program performance, including enrollment, engagement, and incremental value Build dashboards that connect CRM performance to omnichannel outcomes (store sales, online revenue, repeat rate) Identify omnichannel shopping patterns (online-to-store, store-to-online, BOPIS, etc.) and lifecycle signals Develop customer segments that reflect how customers actually shop across channels Evaluate performance of omnichannel initiatives such as store events, promotions, new product drops, and seasonal moments Support data-driven personalization using in-store purchase history, ecommerce behavior, and engagement signals Translate insights into clear recommendations for marketing and executive leadership

QUALIFICATIONS

3-5 years of experience in CRM analytics, marketing analytics, or customer insights—preferably in omnichannel retail Strong SQL skills and experience working with transactional, customer, and campaign data Ability to tell a compelling story with data and influence marketing decisions Experience with retail CRM platforms (Blueshift, Marketo, etc.) Familiarity with CDPs and analytics tools (Power BI, GA4, Amplitude) Understanding of store + ecommerce dynamics, and retail seasonality Experience measuring online-to-offline or offline-to-online impact Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we’ve got you covered—check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities . If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Career Site to verify the posting. fivebelow.com/info/careers #J-18808-Ljbffr Dormont Manufacturing Co