Mobile Account Manager

Job Description

Job Description

Mobile Regional Account Manager

Department: Operations / Business Development
Reports To: Executive Leadership
Classification: Full-Time
Travel Required: Frequent regional travel to Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Office-Based Labs (OBLs), and administrative offices

Position Summary

The Mobile Regional Account Manager serves as a key relationship manager and operational liaison between the practice, partnered facilities, and internal clinical and administrative teams. This role is responsible for maintaining strong professional relationships with Skilled Nursing Facilities (SNFs) and Assisted Living Facilities (ALFs) throughout an assigned region while supporting a steady flow of patient referrals and consults.

The Mobile Regional Account Manager plays an essential role in promoting the organization’s mission of providing patient-focused vascular care through education, communication, problem-solving, and operational support. This position requires frequent travel, strong interpersonal skills, and the ability to coordinate effectively across multiple departments in a fast-paced healthcare environment.

Essential Responsibilities

Facility Relationship Management

• Maintain active and professional relationships with partnered SNFs, ALFs, and other referral sources within the assigned region

• Conduct routine facility visits to strengthen partnerships and ensure ongoing engagement with facility leadership and staff

• Serve as the primary liaison between facilities and the practice for operational and relationship-related matters

• Promote the organization’s mission, values, and vascular care services to facility personnel

Referral Development & Education

• Support and maintain a consistent flow of patient consults and referrals within the assigned region

• Educate facility staff on vascular disease indicators, patient eligibility considerations, and available treatment services

• Provide ongoing educational support regarding lower extremity vascular disease, wound prevention, circulation concerns, and early intervention initiatives

• Identify opportunities to expand services and strengthen referral relationships within facilities

Operational Coordination

• Act as a liaison between facilities, clinical rounding teams, scheduling departments, Office-Based Lab (OBL) teams, and executive leadership

• Troubleshoot and assist in resolving operational concerns involving facilities, scheduling logistics, patient coordination, communication gaps, or clinical workflow issues

• Escalate urgent concerns appropriately while maintaining professionalism and customer service standards

• Assist in coordinating communication regarding patient movement, scheduling updates, procedural preparation, and follow-up needs

Inventory & Field Support

• Assist with transporting and delivering inventory, supplies, and operational materials to clinical teams and procedural sites as needed

• Monitor field inventory needs and communicate shortages or operational concerns to leadership

• Support regional operational readiness to ensure smooth day-to-day clinical workflow

Administrative Responsibilities

• Maintain accurate communication logs, facility updates, and operational reports as requested by leadership

• Participate in team meetings, operational calls, and regional planning discussions

• Represent the organization professionally in all interactions with facilities, patients, vendors, and staff

Qualifications

• High School Diploma or equivalent required

• Prior customer service, customer support, account management, or healthcare relationship management experience preferred

• Medical administrative or healthcare operations experience preferred

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Ability to troubleshoot operational issues independently and professionally

• Demonstrated critical thinking and problem-solving skills

• Comfortable working in a fast-paced, mobile healthcare environment

• Ability and willingness to travel frequently throughout the assigned region

• Valid driver’s license and reliable transportation required

Preferred Attributes

• Professional, relationship-oriented demeanor

• Ability to build trust with facility leadership and healthcare staff

• Strong sense of accountability and follow-through

• Adaptability and ability to manage changing priorities

• Passion for patient-centered healthcare services

Physical Requirements

• Frequent driving and regional travel

• Ability to transport light to moderate supplies and inventory materials

• Prolonged periods of standing, walking, and operating in clinical and facility environments

Work Environment

This position operates within Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Office-Based Labs (OBLs), and administrative healthcare settings. The role requires regular interaction with clinical teams, facility personnel, patients, and executive leadership.