Remote Customer Support Representative

ABOUT LUMILENS At Lumilens we are building the critical photonics infrastructure that powers tomorrow’s AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing faster, cooler, and massively more efficient. We’re a well-funded startup backed by Mayfield and led by veterans who’ve built and scaled some of the most transformative technologies in the industry. This isn’t incremental innovation, it’s a ground-floor opportunity to rethink the optical layer from the silicon up. You’ll work alongside a team of world-class engineers solving some of the hardest challenges in optics, systems, and scale. Every line of code, every design decision, every breakthrough you help deliver will shape the infrastructure of tomorrow. If you're looking for mission, momentum, and the chance to make an outsized impact jump on the rocket ship. We’re just getting started. POSITION OVERVIEW We are seeking a Customer Service Representative to join our rapidly growing team. This isn't just another role. This is a unique opportunity to own the technical vision for our products, work with a world-class multi-disciplinary team, and make a tangible impact from the ground up. The successful candidate will work closely with contract manufacturers, suppliers, and internal cross-functional development teams to meet product objectives and instill a culture of quality and continuous improvement. What You'll Do: Drive customer demand and deliverables internally with the operation team to meet customer request and commits accordingly Manage customer expectation and satisfaction in all aspect of post sales activities Manage customer demand and forecast with the operation team to ensure that the plan is executed satisfactorily in customer and revenue commits for the quarter. Key Qualifications: Bachelor degree with analytical skill Have exposure to manage customer expectation ptical transceivers. Strong background in photonics device physics, photonics packaging, and failure mechanisms. Demonstrated success supporting NPI programs and product qualification from concept through volume production. Effective communicator with the ability to influence cross-functional and supplier teams. Experience in a fast-paced, high-tech environment serving telecom/datacom markets. Preferred Skills: Experience in integrated photonics packaging and co-design (optical + electrical). Familiarity with wafer-level reliability and optical wafer probing. Prior experience on engagements with Tier-1 datacenter customers or hyperscalers. Why Join Us? ● Competitive salary commensurate with experience ● Comprehensive benefits package including health insurance ● Professional development opportunities and certification support ● Access to cutting-edge technology and cloud platforms ● Collaborative work environment with cross-functional teams ● Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.